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In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it.

If you want to have a real impact, NetApp is the place for you. You’ll make a difference—while still maintaining a healthy work-life balance. Who are we? Forward-thinking technology people with a heart. Join us.

ServiceNow Developer

Bengaluru, Karnataka, India
Job category: Information Technology Job ID: 124559-en_US
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About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

As a ServiceNow Developer, you will be responsible for managing the Service Now platform at NetApp. You will be responsible for working on projects, solving issues that the Support team is unable to handle. You are expected to drive issue resolution and ensure successful delivery as per expectations working with teams in US and India. We are looking at ServiceNow System Administration Certified professionals. ITIL Foundation Certification would be a plus. You should possess excellent communication skills. 


On a daily basis, you are expected to carry out the below duties:

Should be able to work on development tasks assigned to you.
Should be able to understand the nuances of Enterprise Design.
Should be able to resolve technical issues in the system .
Work on systems integrations .
Maintain and update techno functional documents and procedures.
Manage coordination across various technical and functional teams.

Job Requirements

Excellent understanding of the below modules:

CSM - Customer Service Management module experience  
ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs

Nice to have any one of below:
ITOM - CMDB, Discovery, Service Mapping
ITBM - Project Portfolio Management, Release Management, Agile
HRSD (HR Service Delivery) and Finance
VR - Vulnerability Response

We are looking at someone with hands-on design, development, and deployment experience with the ServiceNow platform

ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset) is desirable.

Experience in CMDB, Discovery and integration with other external modules is essential.
Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, CSS, XML,AngularJS & AJAX is a must
Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).

Education

A minimum of 5 years of experience is required. 5 – 9 years of experience is preferred
- Bachelor’s degree in computer science or related field; or equivalent experience
- Strong analytical, problem solving, and collaborative skills.
- Thorough understanding of ITIL/ITSM processes.

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  

If you run toward knowledge and problem-solving, join us. 

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

Reasonable accommodation

If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

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NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

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Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

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