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About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Academy - Managed Services Center of Excellence Associate

Remote - US
Job category: University Job ID: 126529-en_US
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Job Summary

The Sales, Services and Support (S3) Academy is designed or entry-level talent. It includes a robust 90 day training, business integration support, and other tailored programs to promote professional development and community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long- term careers.

As an Academy - Managed Services Center of Excellence Associate, this entry-level role is specifically designed for recent graduates seeking to gain valuable experience and develop their skills in the managed services field. You will have the opportunity to provide expertise and guidance to support the growth of the managed services business. You will play a crucial role in managing and improving the service delivery processes, ensuring that they align with industry best practices and contribute to the expansion of the business.

    Job Requirements and Responsibilities

    Key Responsibilities:

    • Service Delivery Management Support: Assist the internal managed services team members in delivering services to clients. Contribute to managing service level agreements (SLAs) and key performance indicators (KPIs), monitoring service performance, and identifying areas for improvement to enhance customer satisfaction and drive business growth.
    • Process Improvement: Collaborate with the internal managed services team to assess and improve service delivery processes. Contribute to identifying bottlenecks, streamlining workflows, and implementing automation where possible to drive operational excellence within the team and support scalability for business growth.
    • Service Design and Transition Support: Collaborate with the internal team to assist in designing and transitioning services for clients. Contribute to defining service requirements, participating in service designs, and supporting a smooth transition of services into the managed services environment, enabling the team to effectively onboard new clients and expand the business.
    • Incident and Problem Management Support: Assist the internal team in resolving incidents and managing problems. Contribute to minimizing service disruptions, improving incident response and resolution times, and proactively identifying and resolving underlying problems to ensure high service availability and customer satisfaction, which are critical for business growth.
    • Change and Release Management Support: Support the internal team in managing changes and releases to services. Assist in planning, testing, and implementing changes with minimal impact on business operations, enabling the team to efficiently accommodate the evolving needs of existing clients and onboard new clients.
    • Project Management Support: Collaborate with the internal team in project management activities within the managed services COE. Assist in defining project scope, participating in project planning, monitoring progress, and contributing to successful project execution and delivery.
    • Vendor Management Support: Collaborate with the internal team in managing vendor relationships and third-party service providers. Assist in monitoring vendor performance and ensuring compliance with service level agreements and contractual obligations to maintain strong partnerships that support the growth of the managed services business.
    • Stakeholder Engagement Support: Assist the internal team in engaging with key stakeholders, including clients, to understand their requirements, communicate service delivery updates, and manage expectations. Provide support in preparing regular reports and presentations on service performance and improvement initiatives, demonstrating the value delivered and fostering client satisfaction and loyalty for business growth.
    • Team Collaboration: Foster collaboration and knowledge sharing within the internal managed services team across different geographical locations. Contribute to a customer-focused culture, continuous learning, and professional development within the team, empowering them to deliver exceptional services, drive business growth, and support sales activities.

    Experience

    Requirements:

    • Strong knowledge of managed services principles, methodologies, and a willingness to learn industry best practices.
    • Familiarity with IT service management (ITSM) frameworks, such as ITIL.
    • Excellent communication and interpersonal skills to collaborate effectively with internal team members and stakeholders.
    • Analytical mindset with the ability to analyze data, identify trends, and provide insights for process improvement and business growth.
    • Strong team collaboration and knowledge sharing skills.
    • A passion for learning and professional growth in the managed services field.
    • Recent graduate with a Bachelor's degree in Computer Science, Information Technology, or a related field.

    Compensation
    The base salary range for this position is $86,300 - $121,300 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

    Equal Opportunity Employer:

    NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

    Did you know...

    Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

    Why NetApp?

    We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

    We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

    If you want to help us build knowledge and solve big problems, let's talk.

    Apply

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    Equal Opportunity Employer*

    NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

    State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

    Reasonable accommodation

    If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

    Data privacy

    We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

    NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

    An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

    Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

    *Applies to applicants for employment in the United States.