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About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Senior Endpoint Engineer (Windows & Mac)

Research Triangle Park, North Carolina, United States
Job category: Information Technology Job ID: 126731-en_US
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Job Summary

NetApp has 18.7k Windows and 4.6k Mac end-user endpoints under management, supported across 60 sites and 22 countries around the world. Netapp is an engineering company, and a large percentage of the employee population researches, designs, and builds software and systems. This position has primary responsibility for managing these endpoints to ensure they are patched, hardened, and well managed.  Additional responsibilities for Windows & MacOS application management and patching.


What you will do:
•    Be responsible for engineering, design and operationalization of the Endpoint service to include acquiring, installing, or upgrading software, providing routine automation, maintaining security policies, troubleshooting, training staff, and offering technical support for projects. 
•    Leveraging enterprise tooling and automation (including JAMF, InTune, Automox, etc.), ensure that operating systems and supported applications are patched / upgraded / hardened against vulnerabilities
•    Maintain endpoint and security objectives through monitoring systems, reporting, and key performance indicators
•    Help resolve incidents and work as the escalation point for IT Support and Security teams
•    Ensure high levels of run-state consistency across both the Windows and Mac fleets

Job Requirements

Skills Needed:
•    Deep understanding of either the Windows or Mac Operating system and working knowledge of the other
•    Understand low-level mechanics of Windows and/or MacOS operating systems, and enterprise standards for managing and hardening endpoints at scale
•    Expertise in endpoint management tools such as Intune and JAMF
•    Experience managing a patching tool such as Automox, BigFix, Tanium, Adaptiva
•    Skilled in leveraging automation for software deployment, patch management, and OS and application updates to Windows and/or MacOS devices
•    Skilled in device compliance monitoring and reporting
•    In-depth knowledge of endpoint management and security best practices including experience implementing tooling, security protocols, and compliance checks
•    Experience implementing OS hardening per NIST 800-171 requirements 
•    Ability to communicate effectively and collaborate with staff that are both technical and non-technical
•    Ability to communicate and support end-users to effectively work through escalated issues
•    Excellent verbal and written communication skills
•    Analytical approach to finding the root cause

You might also have:
•    Proficiency in multiple scripting languages (e.g., PowerShell, Python, and Bash) and experience in developing complex automation scripts.
•    A degree or equivalent experience in Computer Science or related field.
•    SQL Reporting and query writing experience
•    Strong familiarity with PowerBI and other reporting tools
•    Automation skills (tool agnostic) and the ability to drive initiatives to automate processes.
•    Experience with Microsoft cloud technologies such as Azure AD, Azure Information Protection, Cloud App Security and Defender ATP

Education

Preferred 8 years of related experience with a Bachelor’s degree or equivalent work experience.

Compensation
The base salary range for this position is $130,000 - $175000 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

*Applies to applicants for employment in the United States.