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In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it.

If you want to have a real impact, NetApp is the place for you. You’ll make a difference—while still maintaining a healthy work-life balance. Who are we? Forward-thinking technology people with a heart. Join us.

Site Reliability Engineer

Research Triangle Park, North Carolina, United States
Job category: Engineering Job ID: 125000-en_US
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About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

As a Cloud Infrastructure/Site Reliability Engineer, you operate seamlessly between development and operations. You will engage in and improve the lifecycle of cloud services - from design to development, deployment, operation, and refinement. You will maintain services by measuring and monitoring availability, latency, and overall system health. You will play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity. You will administer cloud-based environments that support our SaaS / IaaS offerings that are implemented on a microservices, container-based architecture (Kubernetes).    
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong problem-solving skills; and be someone who embraces challenges.
Essential Functions:
•    Work with other Cloud Infrastructure Engineer and developers to ensure maximum performance, reliability and automation of our deployments and infrastructure.
•    Work with, consult and influence developers on new features and software architecture to ensure scalability.
•    Develop software, both as components of our solution and outside of the solution, for deployment automation, packaging, and monitoring visibility.
•    Identify tasks and areas where automation can be applied to achieve time efficiencies and risk reduction.
•    Debug and troubleshoot service bottlenecks throughout the whole software stack.
•    Measure and monitor availability, latency, and overall system health.
•    Provide advanced escalation support (tier 2 and 3) to NetApp ‘s Cloud Data Services solutions.
•    You will have direct influence on the decisions and outcomes related to solution implementation.

Job Requirements

Ability to embrace new technologies and work in a fast-paced, global environment.
•    Systematic problem-solving approach coupled with a sense of ownership and drive.
•    Excellent written and verbal communication skills.
•    Ability to manage competing priorities and multiple deadlines.
Good interpersonal communication and customer service skills are needed to work successfully with stakeholders in high stress and/or ambiguous situations.
•    Strong understanding of systems designs and networking, with regards to performance and scale.
•    Familiarity with the lifecycle of cloud services - from design to deployment, operation, and refinement.


Responsibility and Interaction:

Responsibility 
•    The types of tasks this individual is responsible for are often unique, non-routine and unstructured, requiring creative solutions. 
•    This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.
•    This role includes on-call work and travel from time-to-time.

Interaction
•    This individual interacts primarily with their direct manager, site reliability team, development team, and hyperscaler partners on assigned projects and deployments. This may involve interaction across functions, geo-locations, and from staff to Vice President level.
•    Limited management direction is provided on new projects or assignments; general guidance is provided on new assignments.
•    The ideal candidate will be a proactive contributor and subject matter expert on team projects.
•    To be successful, this individual must demonstrate favorable results through coaching and influencing others.

Education

A minimum of 5 years of experience is required.  7-9 years of experience is preferred.
•    A Bachelor of Science Degree in Computer Science, a master’s degree, or a PhD; or equivalent experience is required.    
•    Demonstrated Linux/Unix, CORE OS experience.
•    Development experience in Java, .net is a plus.
•    Scripting and infrastructure automation using for example, Ansible, Python, Go, Perl or Ruby.
•    Deep working Knowledge on Containers, Kubernetes, Serverless computing implementation. 
•    Understanding of SDLC lifecycle and DevOps development methodologies 
•    Demonstrated ability to have completed multiple, moderately complex technical tasks.
•    Familiarity with distributed systems design patterns using tools such as Kubernetes.
•    Familiarity with AWS, Azure or Google Cloud compute.

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Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. 

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  

If you run toward knowledge and problem-solving, join us. 

USA and Canada Residents Only:

The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $132,210 - $185,790. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law.  In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

*Applies to applicants for employment in the United States.