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In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it.

If you want to have a real impact, NetApp is the place for you. You’ll make a difference—while still maintaining a healthy work-life balance. Who are we? Forward-thinking technology people with a heart. Join us.

Professional Services Consultant

Job category: Professional Services Job ID: 124362-en_US

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

Job Summary
The Professional Services (PS) Contracts Team is looking for an experienced, enthusiastic, and results-oriented Contracts Manager with demonstrable experience working with global cloud and on-premise consulting services go-to-market teams in a rapid growth environment. This role will be engaged in the review and negotiations of a wide range of B2B PS statements of work (“SOW”) involving large strategic engagements. The successful candidate will be able to adeptly prioritize and navigate a range of commercial transactions in a high-volume and velocity business and work collaboratively with key business teams.

Our team is experienced, passionate, sophisticated, communicative, and highly collaborative. As a critical member of the PS Contracts Team, you must have a clear, business-centric, common-sense, risk-based approach to providing contract and negotiation support. An added benefit would be an individual who is fluent in French and/or German.  We highly value kindness, empathy, ownership without ego, and a desire to simply pitch in when needed. We all have something to teach, and we all have something to learn.

What You'll Do:
•    Partner with various business teams throughout the world, other legal team members, and cross-functionally to negotiate, draft, and counsel stakeholders on a wide range of PS deals.
•    Research and advise on PS compliance-related matters.
•    Effectively collaborate and communicate across multiple cross-functional teams to resolve issues and incorporate input and recommendations into contracts and related documentation.
•    Support the development and improvement of template agreements, playbooks, and training materials to efficiently meet business objectives in a risk-balanced manner, focusing on clarity, practicality, and plain English drafting.
•    Drive awareness of PS compliance and risk management guidelines.
•    Identify and participate in internal training opportunities.
•    Perform other duties and assignments to support internal stakeholders and enhance and improve processes for the execution of the company's strategies.
•    Establish simplification and automation processes to drive efficiency in the PS organization. 
•    Creative and forward-thinking mindset to evolve and transform the role for greater impact and productivity
 Essential Functions:
•    Proven track record of growth and professional excellence in complex negotiations and deal execution. 
•    Proficient technical writing experience, including drafting contractual Professional Service Statements of Work (SOWs)
•    Substantial experience reviewing, drafting, and negotiating complex commercial contracts inclusive of On-premises Software License Agreements, SaaS Agreements, Professional Services Agreements,  Statements of Work, Channel Sales Agreements, and Vendor Agreements.
•    Strong working knowledge of global commercial technology space.
•    Strong expertise in identifying and implementing new contract management tools, policies, processes and infrastructure improvements to accelerate negotiation and service delivery

* This is primarily a remote opportunity, with some on-site possibilities for collaboration and meetings if located near a NetApp office. Preferred locations are Research Triangle Park (RTP) NC, but open to other locations in Eastern or Central time zones.

Job Requirements

Key Responsibilities:
· Responsible for the configuration, security and maintenance of highly available enterprise data storage systems
· Skilled at proactive monitoring of the ongoing operation of storage systems and providing utilization reports to identify problems and corrective actions as needed
· Observing performance on FC network and NAS attached storage systems, troubleshoot any performance problems and apply near term fixes that result in long term solutions
· Refresh data from one environment to another at the request of the application or service owner customers
· Provide input for, and develop documentation/standard operating procedures (SOP) that result in repeatable processes for installation and setup and all artifacts that support the rational; -the how and why we did it this way-
· Develop and publish team vetted storage standards and policies as needed using customer Knowledge management system
· Follow ITIL (Information Technology Infrastructure Library) practices for Change Management 

Required Interpersonal Traits:
· A proactive team centered mindset
· Strong communication skills, both written and oral
· Solid desire to learn the customer storage environment 

Required skills:  
· Five or more years of experience with enterprise level IT environments
· Two or more years of experience with network attached storage administration
· Two or more years of experience with block storage and FC network administration
· Two or more years of experience with Linux and Windows Server 2012 R2 & 2016, to include installation configuration and troubleshooting
· Two or more years of experience with NetApp Snap Center, AIqUM and  OCI
· Experience with scripting, using PowerShell, bash, markdown and simple scripting
· Strong Netapp/brocade FOS CLI skills
· Participate in 7x24 on-call support rotation and expected to work during mission critical situations
· Ability to be onsite to perform physical tasks and/or meet and greet with teams and leadership 

Desired Skills: 
· Working knowledge of DoD Security Technical Implementation Guides (STIGs), Security Readiness Review (SRR) scripts, and Information Assurance Vulnerability Management (IAVM)
· Experience with NetApp (ONTAP) and NetApp Cloud technologies skills
· Experience with FC, and CIFS storage protocols
· Experience with block based 


Typically requires a minimum of 8 years of related experience.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. 

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  

If you run toward knowledge and problem-solving, join us. 

USA and Canada Residents Only:

The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is 130,410 - 175,450. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law.  In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).

Thrive Everywhere:

Our guiding principles lay the foundation for flexible work at NetApp. They are a stepping stone in our journey and acknowledge that being your best requires a healthy work life balance. We use these principles to guide our decision for flexible work arrangements so NetAppers anywhere can Thrive Everywhere.


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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

Reasonable accommodation

If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at

*Applies to applicants for employment in the United States.