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NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Mgr, NGS Programs
Bengaluru, Karnataka, IndiaJob Summary
The PS Performance Global Project Delivery Senior Manager is responsible for delivering tactical business functions through various elements of delivery elements ranging from project tasks to escalate management to support the NetApp Professional Services organization, providing leadership to a globally distributed team, driving projects through initiation, delivery, and ongoing management. The Senior Manager will support the global team working with, as well as directly, business stakeholders and business units across Professional Services in identifying opportunities to optimize and support the modernization of PS, helping to instigate and drive innovation to enable the business in strategic and operational decision making. The goals include an ongoing review of existing processes, tooling, and reporting, supporting the Global PS leadership and field organization, Supplier Relationship Office, Global Project Delivery, Finance, and HR. Developing a center of excellence for business intelligence, including subject matter experts in data analytics, business analysis, and system developers. Drive Continuous Service Improvement Plans collaborating with stakeholders to proactively drive innovation. Drive and prioritize the teams’ initiatives and projects to support business requirements, where identified, working with the PS Global Project Management team ensuring initiatives and projects are delivered on time. Reporting to leadership on the status of initiatives and projects. Identify opportunities where internal or external solutions may maximize the return on investment. This is a globally strategic, fast-paced, dynamic role that requires critical thinking and a business attitude where teamwork and collaboration are a must. Successful candidates will have exceptional soft skills, attention to detail, and critical thinking skills.
Interaction:
This role is highly collaborative, with a focus on assisting the PS Operations management and PS Leadership
Roles and Responsibilities
- Business Leadership and Point of Contact for Global PS Project Delivery Enablement Teams
- Work closely and establish a close collaboration with PS leadership, PS Operations Management, PS Field delivery management, and Finance to execute the PS vision within Global Project Delivery
- Enhance processes within existing tools and reporting capabilities for current initiatives, including and not limited to; the NetApp Skills Marketplace, Supplier Bid Process, Backlog reporting, GPD reporting, PS Forecasting, PS by the Numbers, NetApp PS delivery Centers of Excellence, PULSE enhancements, Global Dashboard, Tableau.
- Review all areas of the Professional Services business to identify where efficiencies can be introduced using globally centralized reporting and toolsets, which could include tracking Supplier Purchase Order consumption, Purchase order Approval, Internal resource delivery utilization, and Internal and supplier resource margin contributions.
- Explore automation and technologies such as AI that would benefit the business and enable faster decision-making.
- Management of the pipeline of business requests around tooling and reporting
- Review and support the business to define long-term strategies for tools.
- Ensure Global Project Delivery projects are delivered on time and to budget.
- Perform post-delivery Return on Investment assessments.
- Implementation of periodic reviews of tools and reporting with the business intelligence team and stakeholders to ensure ongoing alignment and benefits.
- Regular reporting to leadership on utilization, ongoing and planned initiatives, and programs to increase transparency.
- Overseeing data integrity and flawless execution of transactional operations delivered by the Business Intelligence team to support the business.
- Daily Management of the globally distributed team
- Development of individuals to Subject Matter Experts to support the business to proactively create and provide consumable Global Project Delivery data and reports to the business.
- Maximizing individuals’ potential through cross-geographical working, collaboration, increased visibility to the broader organization through the delivery, driving independent thinking to identify change and to act as change agents.
Job Requirements
- 3 – 5 years of previous management experience, leading a distributed team is advantageous.
- Previous experience in the virtual management of a cross-functional team
- Experience in working in a Professional Services organization.
- Experience in working with teams in the development of tools and reporting.
- Track record of working collaboratively at all levels of business
- Strong organization skills and attention to detail
- Strong oral and written communication skills
- Self-driven with a goal for the team to succeed.
- Strong aptitude and interest in learning new technologies.
Education
- Bachelor’s degree desired or equivalent job experience.
- An overall relevant experience of at least 12 years.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
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Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
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If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
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Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
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