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Three employees enjoying their company while at work

If you run toward knowledge and problem-solving, join us

Mgr, Sales Ops

Bengaluru, India

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Overview

At NetApp, we have a history of helping customers turn challenges into business opportunities. As part of our sales organization, your role will require a strategic blend of technical acumen and charismatic client engagement, ensuring that every partnership is nurtured towards it maximum potential. As a pivotal link between NetApp and our clients, your contributions will directly influence the growth and direction of our department, making a lasting impact on the organization's success. This is more than a job—it's a chance to be part of a team that values innovation, supports professional growth, and celebrates shared victories.

Success profile

Ready for a sales career at NetApp? Explore the traits that can help you thrive.

  • Relationship expertise
  • Communicator
  • Results-driven
  • Strategic
  • Collaborative
  • Perceptive

Responsibilities

Bengaluru, Karnataka, India Job category: Sales Job ID: 133214-en_US

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

The Partner Experience CoE Manager plays a critical role in driving operational excellence and strengthening NetApp’s global partner ecosystem. As part of the Partner Experience Center of Excellence, this role is responsible for implementing standardized systems, processes, and reporting mechanisms that support Global Partner Programs, channel partners, and the field sales organization. The manager will lead a team of Partner Support Analysts, ensuring seamless execution of partner operations, accurate incentive processes, and sustained partner satisfaction. This position requires a strong leader with deep operational expertise, the ability to build trusted relationships across global teams, and a passion for continuous improvement and process optimization. 

Job Responsibilities

Team Leadership & Development 
Lead, mentor, and coach a team of Partner Support Analysts to achieve operational excellence. 
Foster a collaborative, inclusive, and high‑performance team culture. 
Conduct regular performance evaluations, set measurable goals, and provide developmental feedback. 
Operational Management 
Oversee daily partner operations to ensure accuracy, efficiency, and compliance with internal standards. 
Develop strategies to improve partner performance, streamline operations, and elevate partner satisfaction. 
Track key performance indicators (KPIs), analyze trends, and generate reports for leadership. 
Maintain clear documentation for all processes, programs, and operational workflows. 
Ensure accurate, timely calculation of partner incentives and commissions in alignment with policies, contracts, and performance metrics. 
Collaborate with vendors and finance teams to resolve discrepancies and facilitate seamless financial transactions. 
Relationship Building 
Act as the primary point of contact for partners, partner managers, and the Worldwide Partner Organization. 
Build and nurture strong, long‑lasting relationships with internal and external stakeholders. 
Facilitate regular meetings, communication touchpoints, and alignment sessions to drive shared success. 
Process Improvement & Automation 
Identify, recommend, and implement process improvements to increase efficiency and partner satisfaction. 
Partner with cross‑functional teams, including IT, to implement automation and best‑practice workflows. 
Stay updated on industry trends and integrate relevant insights into operational enhancements. 
Project Management 
Lead and manage projects focused on improving partner operations and system capabilities. 
Ensure project goals, timelines, and budgets are met while maintaining high quality. 
Coordinate with internal stakeholders to support successful project execution. 

Job Requirement


10+ years of experience in Sales Operations, Partner Operations, or similar functions, with strong people‑management experience. 

Bachelor’s degree required. 

Exceptional verbal and written communication skills. 

Strong proficiency in MS Excel and PowerPoint; ability to quickly learn new tools and systems. 

Highly trustworthy, detail‑oriented, and committed to high standards of excellence. 

Strong leadership qualities and the ability to motivate and develop teams. 

Analytical mindset with the ability to interpret data and make informed decisions. 

Proficiency with project‑management methodologies and tools. 

Ability to perform effectively in a fast‑paced, dynamic environment. 

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.


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Our values

Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable Accommodations

At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.

Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.

  • For reasonable accommodations in Germany, click here.
  • For reasonable accommodations in France, click here.
  • For reasonable accommodations in The Netherlands, click here.

Please note that we do not accept unsolicited resumes to the above email address.

Data privacy

We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.

NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.

However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. However, our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team reviews applications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.