About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Sales Ops Program Mgr
Bengaluru, India; IndiaBusiness Operation
A Business Operations professional plays a pivotal role, tasked with streamlining and optimizing business processes to ensure maximum efficiency and effectiveness. The individual will be responsible for the overall management and support of the business team, providing strategic insights and operational excellence that drive revenue growth. This role requires a keen analytical mindset, a deep understanding of business strategies, and the ability to foster collaboration across various departments. In addition to the foundational responsibilities, the individual will be expected to:
- Develop and implement process improvements to enhance productivity.
- Forecasting and performance tracking.
- Monitor and analyze key metrics to identify trends and areas for improvement.
- Ensure the alignment of business strategies with company goals.
- Maintain and optimize the Customer Relationship Management (CRM) system.
- Train staff on CRM best practices to ensure accurate data entry and usage.
- Generate reports and analytics from CRM data to support strategic initiatives.
Job Requirements
CRM Management
- Maintain and optimize the Customer Relationship Management (CRM) system.
- Train sales staff on CRM best practices to ensure accurate data entry and usage.
- Generate reports and analytics from CRM data to support sales strategy.
Sales Forecasting and Reporting
- Prepare and present regular sales forecasts to senior management.
- Develop and maintain sales performance dashboards.
- Analyze sales data to provide actionable insights and recommendations.
Strategic Planning and Support
- Collaborate with sales leadership to formulate and execute sales strategies.
- Assist in the development of sales training programs.
- Support the sales team with tools and resources to enhance their performance.
Cross-Functional Collaboration
- Work closely with marketing, finance, and product teams to align sales initiatives.
- Coordinate with operations and logistics to ensure seamless order fulfilment.
- Facilitate communication between sales and other departments to ensure cohesive strategy execution.
Required skills and qualifications
Education and Experience
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 6- 8 years of experience in sales operations or a similar role.
- Proven track record of success in sales process optimization and CRM management.
Technical Skills
- Proficiency in CRM software and other analytical tools.
- Strong analytical skills and ability to generate actionable insights from data.
- Advanced knowledge of Excel and other data analysis tools.
Soft Skills
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work collaboratively across departments.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email iBelong@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
*Applies to applicants for employment in the United States.