Site Reliability Engineer (Python, Terraform)
Bengaluru, Karnataka, India
Overview
At NetApp, we have a history of helping customers turn challenges into business opportunities. That’s because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you’ll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You’ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.
Success profile
Ready to be an engineer at NetApp? Explore the traits that can help you thrive.
- Analytical
- Adaptable
- Communicator
- Detail-oriented
- Quick-thinking
- Problem solver
Responsibilities
Bengaluru, Karnataka, India Job category: Engineering Job ID: 128410-en_USAbout NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Job Summary
As a Site Reliability Engineer (SRE) with a specialization in storage, you'll manage and optimize a portfolio of customer-facing cloud services (SaaS/IaaS) on Google Cloud Platform (GCP), ensuring their overall availability, performance, and security. You will collaborate closely with global teams from NetApp and GCP, with a primary focus on supporting Google Cloud NetApp Volumes. This position includes rotational on-call work as part of a global team due to the critical nature of the services we support.
Job Requirements
You will be working in a dynamic and fast-paced environment as an engineer on the Site Reliability Engineering (SRE) team. This team is responsible for assisting customers of Google Cloud NetApp Volumes in resolving complex technical issues in production environments. We are seeking an SRE with a deep understanding of storage systems, complex distributed systems, and cloud technologies, and the ability to articulate these concepts clearly to customers and fellow engineers.
You will work with your teammates and our customers to support innovative, cutting-edge technologies that address real-world challenges. You will provide valuable feedback and guidance to our Product and Engineering teams while representing the voice of our customers. You have the opportunity to make a significant impact and take real ownership of your work.
Job Responsibilities
• Collaborate with external customers and partners to ensure their success with Google Cloud NetApp Volumes.
• Respond to, troubleshoot, and drive root cause analysis (RCA) of complex live production incidents, including cross-platform issues involving OS, networking, and databases in cloud-based SaaS/IaaS environments by following and implementing SRE best practices.
• Continuously monitor, analyze, and measure system health, availability, and latency using tools like Prometheus, Google Cloud Monitoring, ElasticSearch, Grafana, and SolarWinds. Develop and implement steps to improve system and application performance, availability, and reliability.
• Document system knowledge, create runbooks, and ensure critical system information is readily available.
• Stay up-to-date with security trends and proactively identify, diagnose, and resolve complex security issues.
• Maintain and monitor deployment, orchestration of servers, Docker containers, databases, and general backend infrastructure.
• Automate tasks and system components that would benefit from automation or are performed manually.
• Utilize Atlassian Jira to track issues to resolution based on their priority.
• Engage in incident management processes and resolve issues within agreed SLAs/SLOs.
Qualification
• Extensive experience in storage technologies and incident management processes.
• Advanced knowledge of Linux operating systems (e.g., Ubuntu, CentOS).
• Proficiency in container-based architecture (e.g., Kubernetes).
• Intermediate to advanced knowledge of automation tools and scripting languages such as Ansible, Python, Bash, Go, and PowerShell.
• Solid understanding of algorithms, data structures, and databases (SQL/NoSQL).
• Intermediate knowledge of networking concepts.
• Hands-on experience with cloud environments, particularly GCP.
• Exceptional debugging skills across various platforms and technologies.
• Familiarity with site reliability engineering principles and best practices.
Education
• BE in Computer Science or a related field.
• 6+ years of professional experience in a relevant role.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
Our values
Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.
Benefits
Volunteer time off
40 hours of paid volunteer time each year.
Well-being
Employee Assistance Program, fitness, and mental health resources to help employees be their best.
Time away
Paid time off for vacation and to recharge.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.