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NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Technical Content Developer
Bengaluru, Karnataka, IndiaJob Summary
As a Technical Content Developer, you will proactively work with the Curriculum Manager to analyze, plan, design, and develop technical training programs. You will provide recommendations on curriculum design, training deployment, and assessment strategies. To be successful in this role, you must be creative and experienced with designing innovative digital courses. You require strong project management, relationship building, and specific subject-matter skills. You also require a strong technical understanding of NetApp’s storage and cloud products and solutions. Additionally, this role requires strategic thinking, problem solving, and strong communication skills. You must be an organized self-starter, results-oriented, and possess the ability to work with cross-functional teams and provide guidance for projects.
Description
• Consult with stakeholders and program owners on defining the learner requirements for courses.
• Analyze and translate business needs and task analyses of specific job roles into training and enablement content and aligned learning objectives.
• Implement and manage the content creation and review process for Post-Sales technical courses.
• Apply standard tools and practices to deliver impactful and measurable, blended-training deliverables that meet learner requirements.
• Create engaging and relevant courses for various course modalities, including eLearning, micro-learning, video-based learning, instructor-led training (in-classroom and virtual), and on-demand classes.
• Create design documents, storyboards, lab exercise guides, supporting content (e.g. job aids and user guides), and evaluation tools (e.g. assessments and knowledge checks).
• Utilize the available learning resources and toolkits (e.g. learning theories and strategies, data analysis, course authoring tools, AI, web and virtual platforms, video production and streaming tools, branding, software simulators, content repositories, and LMS) to create asynchronous and synchronous learning.
• Explore, evaluate, and recommend emerging learning strategies to the team.
• Recommend appropriate learning-evaluation methods to design, deliver, and evaluate instruction..
• Demonstrate strong team spirit, consulting, and collaborative skills working with across NetApp Learning Services, business stakeholders and subject-matter experts to identify the problem, documents the findings, and identify the best learning solution and strategy to drive the overall goal of the course and business outcome.
Job Requirements
• Technical expertise in UNIX and Windows.
• Enterprise storage technologies, NAS, SAN, object storage, and virtualization.
• Cloud concepts and experience with public cloud services, such as AWS, Azure, and Google Cloud.
• Databases like Oracle and SQL Server.
• Good exposure on Computer networks is required.
• Expertise in applying Instructional Design practices to design and develop technical training.
• Experience in using adult learning theories and methodologies to deliver on performance improvement needs.
• Experience with tools, such as Articulate Storyline, Articulate Rise, Camtasia, Snagit, and Adobe Captivate.
• Expertise in Microsoft Office applications including PowerPoint, Word, Excel, Teams, and SharePoint.
• Experience with learning platforms, such as edX, NovoEd, and Mindtickle would be a plus.
• Proven track record of developing multi-faceted projects with the ability to drive through completion.
• Seamlessly manage multiple projects, manage development deliverables, meet key milestones, and handle deliverables
Education
• A minimum of 8 years of experience in technical training development is required.
• A Bachelor or Master of Engineering or Science degree in Computer Science, or a related technical field.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.