Skip to main content
Search jobs

Search jobs

Only cities with current job openings will appear in search. Please sign up for job alerts if your city is not listed.

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Technical Support Engineer

Bengaluru, Karnataka, India
Job category: Customer Support Job ID: 126255-en_US

Job Summary

• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
• Provide troubleshooting and technical support via phone, Web based tools and email.
• During problem escalations, act as a liaison between customers and Engineering support.
• Collaborate with other teams and experts whenever required to solve complex technical issues.
• Continuously develop skills leveraging several learning tools available at NetApp Inc. • Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
• Research, document, and escalate cases as needed.
• Be flexible in working in shifts (4AM IST to 6PM IST).
• Able to address multiple customer issues simultaneously.
• Directly support customers with exceptional verbal and written communication and troubleshooting skills.
• Active participation in Knowledge base creation, trainings, and other documentation activities.

Job Requirements

Required Skills:
• Good understanding on RAID Concepts across the Enterprise Storage.
• Good understanding of Complex Storage concepts related to SAN and NAS storage.
• Understanding of Storage concepts like Deduplication, Snapshot, Provisioning, boot process, Encryption etc.
• Conceptual knowledge on Hardware, OS and Filesystem.
• Knowledge on Cluster Architecture and High Availability in Enterprise Storage.
• Strong understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.
• Understanding of Service Processor/ BMC/ iLO/ RLM functionalities.
• Ability to diagnose complex problems and deliver root cause analysis across a stack of complex applications, OS, Network switching and Storage elements.

Desired Skills:
• Any of NCDA, CCNA, CCNP Data Center, SNCP, EMCSA Certifications.
• Hands on Ontap 7-mode/ Clustered administration.
• Hands on NetApp System Manager / OnCommand suite applications.
• Knowledge on any Linux variant.
• Working knowledge on popular hypervisors such as VMware, Hyper-V or Xen.
• Familiar with AWS or Azure infrastructure.
Skill Tags: FAS, AFF, MetroCluster, Switches, routers, Ontap, Datacenter, Storage, Netapp, EMC, Technical Support, TSE, CSE, Backup.

Key Behaviors:
• Be passionate-about work, people, NetApp.
• Be caring-for people and community.
• Put NetApp first-ahead of your personal agenda-and lead by example.
• Deliver on commitments.
• Hold self and others to highest ethical and legal standards.
• Ask questions to isolate the crux of a problem and remove peripheral noise.
• Implement processes that are not burdensome.
• Adaptability.
• Be open and flexible; have positive attitude toward change.
• Avoid complacency; Reinvent yourself; take on new challenges outside of expertise.
• Contribute and collaborate with other teams; jump in to help others when asked.
• Create environment of unity; no personal agendas.
• Be approachable, inclusive, accessible, respectful, and easy to work with.
• Recognize the "bigger picture" and take initiative to solve problems.
• Demonstrate sense of urgency, strive to deliver beyond what is expected.
• Target work at the highest-impact outcomes and activities; prioritize.
• Focus on task at hand; avoid being distracted by the "perfect" process.


4+ years of experience in a technical support environment.
Education: B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.


Jobs for you

Your recently viewed jobs will appear here.

You have no saved jobs. Start browsing jobs here

Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at

*Applies to applicants for employment in the United States.