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If you run toward knowledge and problem-solving, join us

Site Reliability Engineer

Canberra, Australian Capital Territory, Australia

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Overview

At NetApp, we have a history of helping customers turn challenges into business opportunities. That’s because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you’ll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You’ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.

Success profile

Ready to be an engineer at NetApp? Explore the traits that can help you thrive.

  • Analytical
  • Adaptable
  • Communicator
  • Detail-oriented
  • Quick-thinking
  • Problem solver

Responsibilities

Canberra, Australian Capital Territory, Australia Job category: Software Engineering Job ID: 129120-en_US

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Job Summary

Our TechOps Engineers are the frontline team keeping our large fleet of cloud-hosted Apache Kafka, Cassandra, OpenSearch, Cadence, Valkey, Clickhouse and PostgreSQL clusters up and running. Every day you will diagnose and solve challenging and interesting technical problems providing a service that is relied on by some of the leading global names in tech to deliver for millions of end users.  

This role is for an Australia-based Senior TechOps engineer – primarily focusing on Cadence Opensource technology – that includes operating, maintaining, upgrading and continuously improving the Managed Service for Cadence (across AWS, Azure and GCP) to deliver a great customer experience.

Job Requirements

  • Working with our Managed Service Product development team to establish Cadence operational requirements and support procedures. 
  • Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers.  This will include written communication via support tickets and occasional video-call based support.  
  • The role provides an opportunity to additionally work extensively on Apache Cassandra, Kafka, Opensearch, PostgreSQL, along with Cloud providers such as AWS, GCP and Azure. 
  • Assist/mentor Level-1 team members to develop their technical capabilities on Cadence. 
  • Undertake complex cluster operations such as migrations, upgrades and maintenance. 
  • Provide expert operational support to our nodes running in the cloud (AWS, Azure and GCP) as well as On-premise, using technologies such as Linux (Debian), Docker, and languages including Java, Python and Bash. 
  • Investigate issues and apply standard maintenance procedures to optimize the performance and stability of production systems 
  • Liaise with the Development and Product Management team through all stages of the development cycle to ensure proper release processes/procedures are being followed 
  • Develop and continually improve our suite of internal automation tools, applications, and processes 
  • Be a proactive, reliable and supportive member of the TechOps team, and participate in a rotating L2 shift roster 

Skills and Education

We're looking for smart engineers with exceptional communication skills, a positive attitude, and a passion for IT and learning new things. We expect you to be, or quickly become proficient in the range of technologies we use.  

  • You must have at least  3-5 years of working experience in addition to:  
  • Managing Production environment, including performance benchmarking and tuning on application and kernel level. 
  • Strong Linux skills with experience in cloud environments is a must, preferably AWS or GCP or Azure. Should be comfortable working from the command line. This is essential, there are no GUIs here 
  • Familiarity with installing and maintaining VMs and applications in scale, including upgrade, migration and life cycle management. 
  • Ability to debug applications using logs and metrics, and replicate issues in local environment. 
  • Preferably experience with Ansible, Prometheus, Terraform, Grafana and Docker. 
  • Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, memory management, and networking.  
  • Ideally, programming skills in languages such as GO, Python, Java, Bash scripting, SQL and source code control using Git.  
  • Exceptional ability to communicate clearly and professionally in written and verbal English (essential).  
  • Follow required processes and procedures.  
  • Work as part of a team and use your initiative to get things done.  
  • Passion for all things IT, and especially open source.  
  • Any customer service experience is favorable. 

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.


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Our values

Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

*Applies to applicants for employment in the United States.