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About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Snr HR Operations Specialist

Cork, Munster, Ireland
Job category: Human Resources Job ID: 128334-en_US
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Job Summary

Are you ready to take on a pivotal role that puts you at the heart of our organization's HR support and services? We're seeking a talented individual to join our team as an HR Support Specialist, where you'll have the opportunity to make a significant impact on our employees and managers.

As the primary point of contact for UK&I HR-related inquiries, you'll provide exceptional customer support, offering guidance and solutions on a wide range of HR subjects. From addressing day-to-day questions to providing insightful advice on employee relations, performance management, compensation, benefits, and HR policies, you'll be the trusted advisor our team relies on.

But this role goes beyond just being a resource for questions. You'll be a driving force behind our HR programs and projects, leading the way in their successful implementation. With your expertise and passion, you'll have the chance to shape our employee experience, driving initiatives such as employee engagement programs, talent development projects, and diversity and inclusion initiatives.

What sets you apart is your ability to work independently and run projects with confidence. You'll have the autonomy to take ownership of initiatives, managing them from start to finish. Your exceptional project management skills and advisory skills will be instrumental in delivering results on time and exceeding expectations.

If you're excited about the opportunity to provide outstanding HR support, drive impactful programs and projects, and contribute to the enhancement of our HR processes and systems, then we invite you to join our team. Together, we'll create an exceptional employee experience and continue to push the boundaries of HR excellence.

Job Requirements

  • Actively support the reasonable response time and follow-up to questions from employees and managers.
  • Provide consultation to managers in the areas of: Compensation; employee transfer and movement; annual and ongoing performance management including coaching and guidance; Sickness leave & return to work from leave; various HR programs.
  • Serve as escalation point within the team for complex policy and process questions.
  • Coach managers and employees through formal and informal performance counselling.
  • Lead and contribute to the development and documentation of in-scope HR Operations processes.
  • Drive continuous improvement in HR Operations by identifying areas for change, automation, improved documentation.
  • Establish and maintain a high level of HR knowledge of required regions.

Skill Requirements

  • Customer service experience, in an (international) HR environment.
  • Strong communication skills.
  • Strong organizing and time management skills; ability to effectively manage multiple concurrent requests for support.
  • Flexible working attitude.
  • Beyond reproach and the ability to confidentially manage personal and employee information.
  • Working knowledge of HRIS systems, including SAP/SuccessFactors, preferred.
  • Experience working in case and knowledge management software, like ServiceNow, preferred.
  • Proficient user of MS Office applications including Outlook, Word, Excel, PowerPoint. Ability to execute routine and complex reporting using MS Excel.
  • At least 5 years of related customer service and HR generalist experience, or HR Shared Services
  • Bachelor’s degree or equivalent HR qualification (CIPD)
  • Worked in an international company before, with supporting UK&I

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

*Applies to applicants for employment in the United States.