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If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Customer and Contact Governance Lead
Morrisville, North Carolina, United StatesJob Summary
Job Requirements
We are seeking a seasoned Enterprise Data Governance lead for our Customer & Contact Master Data Governance (MDG) organization. This role is pivotal in shaping and executing NetApp’s enterprise-wide Customer & Contact data governance strategy, ensuring high-quality, trusted master data that powers business operations, analytics, and AI-driven innovation. The ideal candidate will bring deep expertise in data governance frameworks, metadata and data quality management, and MDM platforms (e.g., Oracle, SAP MDG, Informatica, Collibra), with a proven ability to lead cross-functional teams and drive enterprise transformation
- Strategy & Governance: Establish Customer & Contact data strategy and governance. Enhance master data usage across the enterprise to make timely decisions, accelerate innovation, and increase agility in a competitive landscape
- Stewardship: Establish federated stewardship with cross functional representation to establish data standards, quality, compliance, availability, and data knowledge across the enterprise
- Policy & Standards Development: Develop and enforce enterprise-wide data policies, standards, and procedures for Customer & Contact master data domai
- Cross-Functional & Org Collaboration: Partner with Business Process Architects, Enterprise Architects, Business Operations, and IT Teams to promote the adoptions of enterprise-wide data policies, standards, and procedures for Customer and Contact data. Ensure compliance with regulatory and internal data governance requirements, including audit readiness, access controls, and data lifecycle management
Partner with data science and analytics teams to ensure company and contact data readiness for AI/GenAI use cases, derive business insights and maximize the value of data assets, and track the effectiveness of data governance initiatives as well as ROI for data assets. - Data Quality Management: Drive overall DQ lifecycle including profiling, monitoring, and remediation processes, conduct regular audits and quality checks to ensure that product data and content meet industry standards and best practice.
- Compliance & Risk Management: Ensure compliance with regulatory and internal data governance requirements, including audit readiness, access controls, and data lifecycle management.
Job Requirements
- Must be self-motivated, team oriented and possess strong communication and interpersonal skills.
- Deep understanding of data governance frameworks (e.g., DAMA-DMBOK), data stewardship models, and data quality methodologies.
- Proven ability to influence senior stakeholders and drive cross-functional alignment.
- Ability to analyze and interpret data (metrics) to improve the delivery and support master data management to the business.
- Hands-on experience with MDM and governance tools such as SAP MDG, Informatica MDM, Collibra, or equivalent.
- Strong knowledge of cloud-based data platforms (e.g., Oracle, Snowflake, Azure) and data consumption patterns (e.g., data products, semantic layers).
- Strong communication skills with proven experience in stakeholder engagement (including senior business and technical teams) and the ability to showcase the business benefits of Data Governance.
Minimum Qualifications
- 5 to 8 years of experience working in Enterprise Master Data Governance org specifically related to Customer/Company/Contact (Party) master data domain
- Bachelor’s or higher degree, preferably in computer science, mathematics, statistics, or related fields
Preferred Quallifications
- Experience in regulated industries or environments with complex compliance requirements.
- Familiarity with AI/ML data readiness and data mesh/data fabric architectures.
- Certification in data governance or MDM
Compensation:
The target salary range for this position is 158,950 - 236,500 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email careers@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.
NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.
However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. However, our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team reviews applications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.