Job Summary

As part of the Workplace Experience (WX) team, provides essential services in supporting the Business for all the Corporate Real Estate, Facility Operations, Infrastructure Maintenance and Business Services of the workplace.

Based in Research Triangle Park, North Carolina, the Facility Support Program Manager – Buildings and Grounds has responsibilities for the ~800,000 ft.² facility and associated property.   

This position works closely with other Facility Program Managers, Facility Engineers, as well as the overall WX organization as needed. The Facility Support Program Manager has responsibilities for the operation and maintenance of facility grounds and building systems.  The position requires a high level of expertise in landscaping, irrigation, roofing and elevators.  Work on critical systems and equipment requires adherence to Standard Operating Procedures (SOPs) and work order documentation practices as well as the ability to work safely while under pressure. The position requires familiarity with basic facility electrical distribution systems.  Able to work independently or on a team, the Facilities Support Program Manager troubleshoots problems, sets work priorities, schedules and coordinates preventive and corrective maintenance, communicates and tracks performance metrics, completing tasks in a timely manner with minimal supervision. 

This position requires strong internal customer focus, strong critical thinking skills, and an aptitude for learning system level knowledge, directly responsible for the following:

Job Requirements

• • Understands the mission critical goal to include the day-to-day operation, maintenance, and modification of systems which may include the following: roofing maintenance and repairs, safe elevator operations, irrigation system upkeep and repairs, landscaping best practices, drywall and painting as well as soft services.
  • Manage the campus wide irrigation system which includes monitoring the time-clock, watching for leaks and ensuring the turf is properly irrigated at all times. Plans for winerization of system.
  • Coordinates with the WX team members, internal client teams and outside vendors to ensure synchronous scheduling of vendor-performed preventive and corrective maintenance or repair tasks. 
  • Communicates and reports on repair status. Ensure customer satisfaction throughout the process. 
  • Provides support outside normal working hours, as required.
  • Handles minor RTP related projects related to the program and acts as PM with support or guidance from the Facility Operations Manager
  • Support renewal of vendor contracts and reviews KPI’s to ensure vendors perform to NetApp’s standards.
  • Responisble for the safe and efficient operation of all elevators, ensuring compliance with state requirements.
  • This position must respond (onsite) to emergenices or ciritcial situations
  • Receives work orders for Preventive and Corrective maintenance on associated systems and building physical structure. Consult with supervisors and staff as appropriate to identify and order necessary material and personnel to complete all maintenance and perform necessary work. Finalize work orders by completing necessary documentation.
  • Monitor the reliability and repair of the EV charging stations and serve as primary contact to the vendor for repairs
  • Owns and acts as the SME for the landscaping, irrigation, roofing and elevators.
  • Manages the maintenance of the bioretention systems
  • Determines equipment or system and plans for replacement
  • Performs drywall repairs and painting as needed
  • Replaces ceiling tiles, carpeting, flooring and maintains appropriate stock levels
  • Ensures all spaces are orginaized and clean at all times
  • Responds and performs enrgency repairs of roof leaks to mitigate impact to employees
  • Plans for the winterization of the irrigation system
  • Ensures landscaping and turf is treated per indusrty best practices to maintain a sightly appearance at all times
  • Supports capital projects in a support level capacity
  • Gathers vendor contract renewal documentation a pricing and adjusts scope as required
  • Collaborates with IT, Engineering, AV or Security for various repairs or projects
  • Works closely with Facility Technicians on repairs and collaboration on projects
  • Adheres to irrigation and landscaping best practices and seasonal work or plantings
  • Maintains recreational areas
  • Perform monthly, weekly and daily tours of the Buildings and Grounds program, reporting back to management on conditions
  • Enters vendor Pruchase Orders and minor financial planning
  • Suggests landscaping enhancements
  • Additional job duties as requested
  • Performs job duties with a safety mindset
  • No formal supervisory responsibilities in this role

Education

• High School diploma or GED
• 5+ years’ experience in large commercial facility operations

• 5+ years’ experience managing and maintaining commercial irrigation systems
• 5+ years’ experience with commercial landscaping upkeep of plants and turf
• 5+ years’ experience with elevator operations and roof maintenance   
• Experience with CMMS ticketing or similar maintenance management systems
• Ability to read drawings and construction as-builts
• Ability to read and follow maintenance and repair manuals
• Requires excellent time management skills
• Knowledge of data center environments a plus

• Proficient in MS Office Suite, specifically MS Excel and other data base spreadsheet applications along with Adobe programs.
• Valid Driver’s License
• Physical requirements include standing, walking, working on ladders, working in tight spaces, and carrying 50 pounds