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Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.
Renewal Support Specialist
Morrisville, North Carolina, United StatesJob Summary
NetApp is looking for talented and enthusiastic professionals who are passionate about delivering an exceptional customer and partner experience while supporting business growth. We recognize talent and provide opportunities for continuous learning, professional development, and career progression.
We are seeking a motivated and detail-oriented Renewal Quoting Specialist to join our Renewals and Inside Sales Support team in Research Triangle Park (RTP), North Carolina.
In this role, you will support customer retention, revenue growth, and sales productivity by managing renewal quotations and providing sales and operational support throughout the deal lifecycle. You will work closely with Renewal Specialists and internal stakeholders to help move opportunities from identification through quote creation and order readiness. This role requires a combination of commercial awareness, analytical skills, attention to detail, and customer focus. You will apply knowledge of pricing, configurations, support contracts, and commercial processes to develop accurate and competitive proposals, resolve quoting and data-related issues, and help sales teams successfully progress opportunities.
Job Requirements
- Collaborate closely with Renewal Specialists to support deal progression, customer retention, and revenue goals.
- Analyze pricing, discount structures, and commercial terms to create competitive offers aligned with business policies and objectives.
- Review and validate product configurations, support contracts, entitlement information, and other quote inputs for accuracy and completeness.
- Provide comprehensive deal support, including opportunity identification, quote creation and revision, approval coordination, and order readiness.
- Coordinate with Pricing, Operations, Finance, Product Business Units, and other internal teams to resolve deal-related issues and improve quote turnaround time.
- Offer reporting and operational support for USPS and North America Renewal Sales teams, assisting with data issues and adapting to evolving business needs.
- Support evolving Renewal Sales data, reporting, and quoting requirements as business needs change.
- Maintain accurate and complete information across relevant sales and quoting systems, adhering to established approval and business processes.
- Deliver a high-quality customer and partner experience through proactive communication, timely follow-up, and effective inquiry resolution.
- Manage multiple quotes and sales-support requests simultaneously, prioritizing work based on customer needs, deadlines, and business impact.
- Provide quarter-end support to maintain business continuity, address booking blockers, and facilitate timely deal completion.
- Identify opportunities to enhance quoting and sales-support processes and contribute to operational efficiency initiatives.
- Develop knowledge of NetApp products, support offerings, commercial programs, sales processes, and partner engagement models to continuously improve sales support quality.
Qualifications
- Experience supporting customer-facing sales teams, channel partners, or distributors preferred
- Knowledge of pricing, quotation, discounting, and commercial deal structures
- Ability to analyze product configurations, pricing, contracts, and business needs
- Strong analytical and problem-solving skills to resolve discrepancies
- Effective interpersonal and collaboration skills across sales and teams
- Proficient in Microsoft Office, especially Excel and Outlook
- Excellent written and verbal communication skills
- Strong organizational and time-management skills to handle priorities
- High attention to detail and commitment to data accuracy
- Ability to work in a fast-paced, deadline-driven sales environment
- Professional, accountable, and customer-focused work approach
- Willingness to learn new sales tools, quoting systems, products, and processes
- Bachelor’s degree preferred
- Hybrid model combining office and remote work
- Available onsite during quarter-end to support critical deadlines
- Focus on customer and partner experience, operational excellence, and sales enablement
Compensation:
The target salary range for this position is 56,950 - 84,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable Accommodations
At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.
Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.
- For reasonable accommodations in Germany, click here.
- For reasonable accommodations in France, click here.
- For reasonable accommodations in The Netherlands, click here.
Please note that we do not accept unsolicited resumes to the above email address.
Data privacy
We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.
NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.
However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs.
Currently, when addressing certain hiring needs, NetApp uses the following tools:
- Eightfold (eightfold.ai): This tool can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
- Findem (findem.ai): This tool is used to help identify candidates whose skills and experience may be relevant to open roles at NetApp, using publicly available professional information. Findem may also be used to assist with candidate matching, AI-assisted screening, and recruitment communications.
Our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Note: Eightfold is not applicable to temporary hiring opportunities. If you are interested in temporary roles, you can apply via a third-party site managed by our preferred supplier, Magnit Global. Magnit Global will provide its own privacy disclosures for your review as part of the application process.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team reviews apcplications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use AI-powered tools to assist with tasks such as identifying relevant candidates, matching skills and experience to role requirements, and conducting initial screenings. These tools support - rather than replace - human decision-making. To learn more, please see our AI Transparency Statement. If you would prefer not to engage with an AI-assisted process, you can request an alternative by contacting careers@netapp.com. Choosing an alternative process will not impact your candidacy in any way.