About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it’s in our DNA. Of course, you won’t be doing it alone. At NetApp, we’re all about asking for help when we need it, collaborating with others, and partnering across the organization – and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
APAC Solution Support Engineer
Mumbai, Maharashtra, IndiaJob Summary
The Solution Support Engineer is the primary customer facing contact for the Technical Support Center and other internal organizations. As a field resource, you will provide complex post-sales services and support, customer and partner enablement, and serve as a subject matter expert in multiple technologies. The individual must be a highly motivated self-starter with demonstrated technical problem-solving skills and extensive industry experience. Strong customer centric acumen is a must.
Job Requirements
Solution Support Engineers (SSE) assist NetApp customers, partners, and internal groups with resolution of complex, highly technical issues. The tasks this individual is responsible for are often unstructured and the issues are less defined, requiring analytical and creative approaches. These issues may be associated with customer satisfaction risk that may require work in close collaboration across multiple cross function teams.
• Perform troubleshooting, diagnosis, and resolution of complex issues in software, hardware, and cloud.
• Ability to perform responsibilities remotely or on customer premises as needed with minimal notice. Approximately 25% - 50% travel.
• Requires ability to participate in a 7*24-hour standby roster.
• Content creation through documentation, knowledge base articles, and post-mortem analyses.
• Participate in projects as necessary to improve quality, processes, and the customer experience. Utilize strong industry knowledge and experience to drive improvements innovation.
• Understand and interpret customer needs while demonstrating empathy and professionalism in potentially stressful situations.
• Demonstrated excellent customer service experience working in high stress situations on complex problems.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Ability to follow and contribute to development of standard principles and practices.
• Creative approach to problem solving with rigorous review of existing process and methodologies.
Technical Qualifications
This individual should have capability to build in-depth knowledge and understanding of hardware/software troubleshooting and analysis, including but not limited to:
• Complex OS and FW upgrades with ONTAP, Santricity, and StorageGRID
• Product interoperability
• FCP. iSCSI, NVME, NFS, and CIFS protocols
• Ethernet and SAN switches
• Data protection technologies including MetroCluster and SnapMirror
• FAS and AFF platforms
• E-Series platforms
Familiarity and understanding of the following:
• Hybrid cloud and provider technology from AWS, Azure, and Google Cloud Services
• Cloud tiering and backup
• Virtualization platforms from 3rd parties
Internal Interaction and Communication
• Limited supervision and direction is provided, as this individual is expected to operate and drive results and set priorities independently.
• Act as a proactive contributor with ability to effectively communicate and work with multiple cross functional teams.
Education
• Four to Eight years of relevant industry experience
• A Bachelor of Science in Engineering or Computer Science, or equivalent related experience is required.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better – but also to innovate. We tailor our approach to the customer’s unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let’s talk.
ApplyRelated content
Diversity, equity, inclusion, and belonging
We are a collection of diverse people from around the world with our own individual stories. We share the drive to create innovative, world-class products. We're One NetApp, and we find strength in celebrating our individuality.
NetApp Entry Level Careers Program
The NetApp Entry Level Careers Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.
Find your ideal job
In a world consistently defined by new expectations, can you quickly adapt for the success of our customers? We reward innovation and problem-solving.
Jobs for you
- SLED Account Manager Remote - US
- NetApp Emerging Talent - Software Engineer / Shared Platform / C, C++ San Jose, California, United States
- AI Solution Sales Specialist Remote - US
Your recently viewed jobs will appear here.
You have no saved jobs. Start browsing jobs here
Stay in touch
Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.