About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Manager, IT Infrastructure Technical Delivery
North Carolina, United StatesAbout NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload, or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Job Summary
As a Manager of Product-centric Project / Delivery Managers at NetApp, you will lead and mentor a global team, ensuring the successful delivery of complex technical projects across the IT Infrastructure Portfolio. You will work closely with the Head of Infrastructure Product Management to establish and apply delivery standards, driving program execution from definition through successful release and transfer to operations. This hands-on role requires extensive project management experience (both waterfall and agile methods) technical proficiency, domain knowledge of the enterprise infrastructure systems portfolio, and a strong focus on customer experience.
In addition to leading project-management efforts, you will play a key role in transforming the organization to a product-centric model, upleveling resources from project managers to product managers. The ideal candidate will have broad experience delivering projects across IT Infrastructure, Operations & Support organizations, including network, data center, and end-user services. They should be skilled in managing cross-functional teams, implementing innovative solutions, and making strategic decisions that align with our company's goals and objectives.
Job Responsibilities
- Lead a global team of high-performing delivery managers, providing technical guidance, coaching, and career development.
- Drive the shift to a product-centric organization, transforming project managers into product managers and aligning with product management principles.
- Establish and apply delivery standards across the IT Infrastructure Portfolio, ensuring alignment with technical requirements and business objectives.
- Define key performance indicators (KPIs) and measure progress against them to ensure project success and continuous improvement.
- Develop and implement advanced project management methodologies, tools, and processes to enhance the efficiency and effectiveness of technical project delivery.
- Monitor project progress, identify potential technical risks, and implement mitigation strategies to address challenges proactively.
- Collaborate with cross-functional teams, including software developers, systems engineers, network engineers, data center specialists, and IT architects, to align project goals with technical and business objectives.
- Occasionally manage projects directly, taking a hands-on approach to ensure successful delivery.
- Foster a culture of continuous improvement, encouraging innovation and the adoption of new technologies and practices.
- Prepare and present regular reports on project status, performance metrics, and team achievements to senior leadership, with a focus on technical outcomes and improvements.
- Brief executives and communicate effectively across all organizational levels, ensuring clear and concise information flow.
- Skillfully manage project communications to the entire company, advising of changes, creating SharePoint pages, and developing infographics to effectively convey project information.
- Intensely focus on the customer experience, ensuring that project outcomes meet or exceed customer expectations
Job Requirements
- A minimum of 8-10 years of experience in project management, with at least 3-5 years in a leadership role managing project managers in a technical environment.
- Broad experience delivering projects across IT Infrastructure, Operations & Support organizations, including network, data center, and end-user services.
- Strong knowledge of project and program management methodologies, tools, and best practices, with an understanding of the differences between them.
- Proven ability to manage multiple complex technical projects simultaneously in a fast-paced, dynamic environment.
- Strong problem-solving skills and a proactive approach to addressing technical challenges.
- Excellent written and verbal communication skills, with the ability to brief executives and communicate across all levels of the organization.
- Skilled in project communications, including advising the company of changes, creating SharePoint pages, and developing infographics.
- Demonstrated cultural competence and experience working with a global team.
- Proficient in project management software and tools (e.g., Microsoft Project, JIRA, Confluence).
- Deep understanding of IT infrastructure, including servers, storage, networking, and cloud technologies.
- Technical people management, with experience in leading and developing high-performing technical teams.
- Advanced project & program management, with the ability to handle large-scale, complex technical projects.
- Coaching project managers to be more product-focused and technically proficient.
- Expertise in PM best practices, including risk management and project change management.
Education
- A Bachelor of Science Degree in Computer Science, Information Technology, Engineering, or a related technical field is required.
- Project management certifications such as PMP (Project Management Professional) and CSM (Certified ScrumMaster) are required.
Compensation:
The target salary range for this position is 145,350 - 216,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email careers@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.
NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.
However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. However, our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website or to our careers@netapp.com email address as outlined above. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.