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If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Business Analyst
Research Triangle Park, North Carolina, United States; San Jose, California, United StatesJob Summary
NetApp products are deployed in locations around the world. A large network of depots is in place to respond to spare part requests within 2hr, 4hr or next business day lead times. NetApp’s ability to provide this service is an integral part of the customer experience and a significant contributor to company revenue. As a NetApp service and support business analyst you will be focused on the end-to-end process of responding to an incident in the field, determination of the availability of spare parts and the on-time fulfillment of the spare part request through NetApp third-party logistics (3PL) providers. The planning and positioning of new and refurbished spare parts to support the target response time is managed utilizing the Baxter Service Part Planning application. An additional area of focus is the reverse logistics related to the return and repair of defective parts through a third-party repair (3PR) partner. The initial focus of this position will be on migrating our current service part request processes from an Oracle EBS ERP system to the Oracle Cloud Fusion ERP application.
Essential Functions:
• Leadership of System Integration Testing (SIT) and User Acceptance Testing (UAT) activity across stakeholders / subject matter experts within the Global Operations and Customer Support Delivery (CSD) organizations.
• Work with partner relationship managers to support driving Business-to-Business (B2B) integration development and testing activity with our 3PL and 3PR partners.
• Report accomplishments, challenges, and open issues with Global Operations Leadership and the Oracle Cloud Project Management Office (PMO).
• Plan and schedule tasks, identify potential bottlenecks, and track progress over time with Gantt charts
• Support continuous improvement of the cost to provide service, lead-time to fulfill part requests and quality of spare parts to NetApp customers.
• Support continuous improvement of the end-to-end customer experience from incident to resolution across multiple functions and systems at NetApp.
Job Requirements
• 10 years of relevant related experience required.
• Experience with planning and replenishing large scale networks of service part depots.
• Experience with forward and reverse logistics utilizing 3PL partners.
• Excellent verbal and written communication skills with ability to work collaboratively within a team environment, cross-functionally across internal functions, orgs, and with NetApp partners to meet aggressive goals and pre-defined feature and metric requirements.
• Strong computer skills including Microsoft Word, Excel, PowerPoint, Project
• Familiarity with Jira for tracking task activity and testing defect resolution.
• Preferred experience with Field Service applications (Salesforce.com, Oracle Field Service Management, Oracle Service Logistics, and Oracle Cloud ERP).
• Experience with Data Visualization techniques and Microsoft PowerBI reporting is a plus.
• Experience with the Supply Chain Operations Reference (SCOR) model is a plus.
• Experience with lean six-sigma principles to reduce waste is a plus.
Education
- Bachelor’s degree in industrial engineering, operations management, or a related field or equivalent experience. Supply Chain Operations Reference (SCOR) professional a plus. Project Management Professional (PMP) / Certified Project Manager (CPM) a plus. Master’s degree preferred.
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Compensation:
The target salary range for this position is 132,300 - 186,010 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
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If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
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