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Credit/Collection Analyst
Research Triangle Park, North Carolina, United StatesJob Summary
We are looking for an energetic, inquisitive, and experienced resource for the position of credit & collections Analyst for our finance team. Our ideal candidate is a motivated problem-solver who can collaborate and communicate effectively with accuracy and has an eye for detail. The candidate must be willing to work a 10:30 to 7:30 EST shift.
High-Level Responsibilities
• Manage collections for NetApp accounts/ portfolios and send statement of accounts
• Review customer aging report and follow-up on payments for outstanding invoices/ accelerate cash collections
• Follow-up with customers on missing remittances and provide details to cash applications team
• Work with internal as well as external teams to resolve disputes resulting in payment delays
• Use the collections tools effectively. Update collections activities in the system, collection notes, promises, problems and disputes
• Work on ad hoc requests from external as well as internal teams
• Provide back-up for team members in case they are out of office and handle queries related to their portfolios
• Ability to analyze and understand financial statements to assess a company’s creditworthiness and assign appropriate credit limits.
• Familiarity with using credit risk tools such as Credit Risk Monitor to determine the degree of risk involved in extending credit.
• Will be required to review customer financials and assign credit limit
• Review orders on credit hold
• Review requests for non-standard payment terms/ payment term extensions
Job Requirements
• English Language skills are required for written and verbal communications
• Knowledge of Accounts Receivable, credit analysis and collections
• Minimum of 3 Years B2B credit & collections experience
• Ability to work independently, but also collaborate effectively with team members to reach team targets and goals
• Problem solving, critical thinking skills and adhere to timelines
• Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information
• Proficient in Microsoft Word, Excel, and Outlook
• Good email and phone etiquette
• Experienced with Oracle 11i, R12 applications, CRM, Creditsafe, D&B
• Excellent organization and time management skills
• Willing to work a 10:30 to 7:30 EST shift
Additional Desired Skills:
• Previous experience with GetPaid, Oracle Cloud ERP
• High level understanding of order to cash process
Education
Requires a minimum of 4 years of related experience.
Compensation
The base salary range for this position is $72,900 - $102,500 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better – but also to innovate. We tailor our approach to the customer’s unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let’s talk.
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We are a collection of diverse people from around the world with our own individual stories. We share the drive to create innovative, world-class products. We're One NetApp, and we find strength in celebrating our individuality.
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The NetApp Entry Level Careers Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.