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IT Vendor Management Support Specialist
Research Triangle Park, North Carolina, United StatesJob Summary
We are seeking a highly motivated and talented Vendor Management Support Specialist to join our dynamic team. As a VMO Specialist, you will have the opportunity to work closely with our IT, and Global Procurement Services (GPS) organizations to manage contract and vendor support activities. Responsibilities include managing relationships with our major suppliers/vendors and ensuring positive collaboration between IT, GPS and vendors. You will also collaborate with internal stakeholders to identify and address any issues that may arise with vendors. Additionally, support the ongoing management of the Software Asset Management ServiceNow modules and software contracts, contributing to the end-to-end software lifecycle. You will utilize your strong functional business expertise to be successful in this role.
Job Requirements
- Assist in the management of vendor relationships and oversee the execution of IT contracts and renewals.
- Support the IT Vendor Management team in driving continuous value while mitigating risks.
- Lead the Vendor Management QBRs, surveys, and action items.
- Help in the resolution of disputes and manage the vendor relationship.
- Collaborate with internal teams for efficient vendor onboarding and maintaining strong vendor relationships.
- Collaborate with internal teams to ensure alignment on key issues and project milestones.
- Provide guidance on vendor management processes and best practices.
- Provide operational support by collaborating with GPS and IT for invoicing processes and addressing operational issues.
- Drive ongoing process improvements and ever-greening documentation.
- Aid in the ongoing maintenance of effective license positions for top software vendors and support software asset management.
- Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
Skills and Qualifications
Requires a minimum of 3-5 years of related experience for the following skills and qualifications:
- Strategic thinker with strong negotiation, influencing, and conflict resolution skills.
- Strong organizational, interpersonal and communication skills.
- Knowledge of IT support services.
- Knowledge of software asset management and managing and tracking software contracts
- Experience with vendor management tools and processes.
- Ability to work collaboratively with cross-functional teams.
- Proficient in managing multiple projects and priorities.
Compensation
The base salary range for this position is $90,000 - $126,000 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.