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NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
NGS Project Manager
Research Triangle Park, North Carolina, United StatesJob Summary
The Global Project Delivery Enablement Analyst position within NetApp's Worldwide Professional Services organization is essential for supporting the success of our Project Delivery teams, with a specific focus on our U.S. Public Sector customers (USPS). Analysts in this role are responsible for providing exceptional support services to Associate and Field Project Managers, Customer Delivery Managers, and Financial Operations teams.
As an Enablement Analyst, you will collaborate closely with cross-functional teams, actively participate in daily support activities, utilize ticket-tracking applications, and generate action reports. By fulfilling these responsibilities, you will directly contribute to the successful delivery of our PS projects, making a meaningful impact on our organization and ensuring the financial health of our PS projects. Joining the GPDE team for NetApp U.S. Public Sector presents a crucial opportunity to drive the success of our Project Delivery teams and have a positive impact on our project delivery efforts. This generalist role offers ample opportunities for learning and advancement, further enhancing your professional growth within the organization.
Interaction:
The GPDE Analyst plays a collaborative role, working closely with Associate and Field Project Managers, Customer Delivery Managers, Financial Operations teams, Business Analysts, IT teams, and end users of our systems. Key aspects of this role include building strong relationships, being responsive, meeting deadlines, and adhering to scheduled tasks. These aspects are vital for successful collaboration with both PS delivery and management teams.
Job Requirements
- Perform problem analysis, triage, and root cause analysis, engaging technical resources when necessary.
- Proactively identify and implement process improvements.
- Exhibit strong communication skills, documenting issues clearly, developing action plans, and providing timely updates.
- Handle non-routine tasks creatively.
- Work collaboratively in a fast-paced environment, balancing changing priorities with business maturity.
- Apply learned experiences and knowledge to solve routine to moderately complex problems.
- Effectively communicate with employees in other departments and functions.
- Support queue management.
- Proficiency in basic Microsoft applications: Excel, Outlook, Word, PowerPoint.
- US Citizenship required.
Education
- Bachelor's degree in a relevant field such as Business Administration, Information Systems, or a related discipline.
- Previous experience in project delivery support or a similar role is preferred.
- Excellent customer support skills with a focus on providing exceptional service.
- Proficiency in using ticket-tracking applications and relevant software tools.
- Familiarity with business systems and applications used in project delivery.
- Ability to collaborate effectively with cross-functional teams.
- Strong problem-solving and analytical skills, with the ability to perform root cause analysis and find creative solutions.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Basic understanding of IT systems and processes.
- Proficiency in generating action reports to monitor the financial health of PS projects.
Compensation:
The target salary range for this position is 72,900 - 102,520 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.