About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it’s in our DNA. Of course, you won’t be doing it alone. At NetApp, we’re all about asking for help when we need it, collaborating with others, and partnering across the organization – and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Sr. Cloud Solutions Architect
Remote - USJob Summary
The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our storage platforms through a consolidated set of data protection and governance offerings.
We are looking for a Senior Cloud Solutions Architect to contribute to the growth and evolution of data services products and capabilities primarily focused on Cloud Volumes ONTAP (CVO). The candidate is expected to work closely with field, engineering, product marketing, and customers to equip and enable them to tap the potential of CVO.
The success of this role depends on aligning customer, field, and company priorities to ensure that our data protection services bring more value to storage infrastructure while building and growing more subscription services.
Key Responsibilities
- Advanced Pre and Post Sales Enablement
- Assist field technical sellers, customer success, and professional services with advanced product design to overcome functional, performance, or security related blockers impacting deal acceptance or customer satisfaction.
- Perform hands-on testing, documentation, and certification of bespoke configurations for product functional customizations.
- Co-author specialized use-case documentation and best practices in partnership with product marketing teams.
- Contribute to developing and maintaining field-facing tools such as TCO estimators, performance sizers, etc.
- Provide technical input to internally developed training material for NetApp employees and customers.
- Outbound Product Advocacy
- Support various trade shows and technical conferences both remotely and in-person by helping develop and deliver booth content, presentations, and other customer-facing media.
- Generate product excitement and solicit feedback by delivering customer roadmaps and executive briefings.
- Integrate advanced product and use-case knowledge in specialized v-teams associated to specific go-to-market efforts.
- Generate outbound customer-facing content in the form of blogs, vlogs, and social media.
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- Internal Customer Advocacy
- Serve as a technical liaison into the product team for design and functional related escalations, providing technical oversight and guidance to the teams directly managing customer and partner-critical situations.
- Directly contribute to strategic relationship management for our strategic customers.
- Provide technical oversight to early access and directed access feature adoption, when applicable.
- Enhance and extend product management and engineering.
- Oversee enhancement request processes, ensuring technical, business, and financial context is well understood and influences product design and prioritization decisions.
- Develop, champion, and/or test innovative new designs from proof of concept through partnering with engineering and product management during development.
- Serve as technical subject matter expert for go-to-market planning with hyperscalers alliances teams.
- Contribute to technical market and competitive analysis.
- Lead technical analysis on install base data to equip engineering and product management to make rapid, confident decisions around use-case, design, and product reliability.
Job Requirements
- 8+ years of designing, supporting, and/or operating enterprise infrastructure and operations
- 5+ years of hands-on comprehensive experience with NetApp ONTAP 9
- 2+ years of at least one “big 3” hyperscaler experience (AWS, Azure, GCP)
- Exceptional written and verbal communication skills
- Proven work experience as a Cloud Architect or similar role
- Strong demonstrated experience with complex problem solving.
- Strong experience designing for environments with stringent security requirements, including general, contractual, legal, geopolitical, and industry-specific security frameworks.
- Strong full-stack awareness from data storage up through applications and business processes, including:Operating Systems, Networking, Virtualization, Security / Governance, Finance / Cost Management
- Data-driven mindset, leveraging various data and analytics sources to make informed decisions.
- Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
- Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
- Collaboration & Communication – demonstrated experience in building strong connections with customers, stakeholders, internal partner teams, and external partners.
- Experience operating within globally dispersed teams a plus.
- Experience with enterprise automation frameworks and/or programming languages a plus.
Education
An academic degree in Computer Science; or equivalent work experience
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Compensation
The base salary range for this position is [$170,600]–[$208,500] and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better – but also to innovate. We tailor our approach to the customer’s unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let’s talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.