Skip to main content
Search jobs

Search jobs

Only cities with current job openings will appear in search. Please sign up for job alerts if your city is not listed.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Technical Account Manager

Seoul, South Korea; South Korea
Job category: Customer Support Job ID: 135932-en_US
Apply

Job Summary

As a Technical Account Manager (TAM) at NetApp, you will blend deep technical expertise with exceptional customer success skills to deliver outstanding customer experiences and drive significant business outcomes. Your role will involve leveraging your sales engineering skills to provide technical guidance, support product adoption, and provide consultancy to help ensure the successful implementation and integration of NetApp solutions. By combining technical acumen with customer success strategies, you will establish NetApp as a trusted partner in our customers' success. 

Key Responsibilities

  • Technical Consultation: Consult with customers to provide technical advice on NetApp products and services, focusing on key areas to enhance their technical environment and achieve business goals. 
  • Technical Relationship Building: Develop and nurture strong technical relationships with customers, becoming a trusted technical advisor and advocate throughout their journey with NetApp.
  • Onboarding and Adoption: Facilitate smooth onboarding and integration activities, collaborating with customers to co-create technical success plans tailored to their specific needs and goals. Conduct guided demos tailored to customer environment 
  • Technical Health Checks: Conduct technical health checks with customers to assess product adoption, address technical challenges, suggest possible solutions, and identify areas for improvement.
  • Proactive Technical Engagement: Use advanced data insights and technical knowledge to monitor adoption and/or utilization, guiding customers to recognize greater value from NetApp solutions.
  • Technical Asset Management: Provide technical assessments consulting with the customer & the CSM to maintain and optimize the customer inventory of technical assets and services while identifying and qualifying opportunities to expand, replace, or optimize their environments.
  • Technical Renewal and Expansion: Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal of customer workloads on NetApp’s portfolio. 
  • Best Practices Development: Develop, document, and share technical best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes and playbooks.
  • Technical Strategic Initiatives: Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
  • Cross-Functional Collaboration: Work closely with Renewal Specialists, Field Sales, and other technical teams to ensure an exceptional customer experience and drive the technical customer success strategy with wider account team members.

Who You’ll Work With

  • Professional Services 
  • Support Teams
  • Sales Teams
  • Technical Teams
  • Customer Technical Stakeholders

TAM Competencies

Account Management

  • Assigned ownership of key account(s) (for example, Strategic or Top 100 accounts, or a growth account within a district). Has advanced knowledge and expertise in account management. Demonstrates a deep understanding of customer needs and business objectives. Actively contributes to improving account management processes and practices.

Customer Communication

  • Facilitates and supports communications up to the VP level within an organization. Proficient in handling customer requests and complaints and turning them into positive experiences. Gathers and synthesizes customer needs, contributing to customer-centric policies and training.

Relationship Management

  • Influences and drives actions on both short- and long-term time scales. Develops and executes account plans that align with customer goals and NetApp objectives. Drives significant business outcomes by building Customer Success Plans and identifying critical customer KPIs, demonstrating the value of NetApp solutions in achieving strategic objectives.

Coaching and Training

  • Able to plan and coach new hires from Day 1 until they are fully up to speed at the required job level. Provides structured onboarding and ongoing coaching support.

Role Development

  • Manages key account(s) and develops long-term account strategies with the account team. Develops leadership skills while mentoring junior TAMs. Makes an impact at the geo level within the TAM organization.

Specialization / Innovation

  • Possesses at least one advanced specialization and serves as an SME in soft skills, renewals/modernization, a process, a tool, or a product. Actively contributes to innovation.

Technical Aptitude

  • Proficient in managing capacity and making space recommendations; managing storage and recommending add-ons; cluster expansion; and data/workload migrations. Able to manage systems and recommend Tech Refresh, Renewal, and Keystone. Requires minimal support from a Technical Specialist.

Critical Thinking / Problem Solving

  • Proficient in handling complex and critical escalations and lifecycle management and renewal/modernization activities. Provides guidance and support to junior team members.

Renewals and Upsell

  • Able to drive cross-functional collaboration on renewal/modernization and cross-sell/upsell opportunities.

General Business Acumen 

  • Has deep storage market and industry knowledge. Understands customer needs across market verticals. Recognizes and addresses customer needs and goals and provides recommendations to meet them. Understands how to position CSO services in the right business context. Able to articulate the value of both NetApp products and services.

Skills and Competencies

  • Bachelor’s degree required with 5-7 years of B2B customer-facing experience, including roles such as Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management
  • Strong technical proficiency in NetApp products and storage domain, with the ability to understand customer needs and leverage product capabilities or internal resources to meet those needs
  • Proven ability to build and maintain strategic technical relationships with customers
  • Excellent communication skills and emotional intelligence (EQ) to address complex technical challenges and build trust with customers
  • Demonstrated success in fast-paced and dynamic environments, capable of handling multiple high-priority tasks and adapting to changing requirements
  • Expertise in data analysis, providing actionable technical insights, and making strategic recommendations
  • Proficiency in MS Office required; experience with Gainsight, Salesforce, and technical tools relevant to the role is a plus
  • Capable of working independently and collaboratively with global internal and external teams
  • Language proficiency may be required for CSM roles in specific areas

Key Performance Indicators:

  • Net Retention Rates 
  • Customer Health and Adoption Scores
  • Customer adoption of Health Plan recommendations 
  • Expansion of the NetApp Customer Success Portfolio

Business Objectives:

  • Successful renewal/retention of customer workloads on NetApp’s portfolio
  • Grow NetApp’s footprint by expanding current workloads and developing customer advocacy at the technical level
  • Improve customer satisfaction and maintain a high level of strong customer experience

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

Apply

Jobs for you

Your recently viewed jobs will appear here.

You have no saved jobs. Start browsing jobs here

Recruitment scam warning

When conducting a job search, you’re bombarded with outreach. Here are tips to keep you safe from recruitment fraud.

Stay protected from job fraud

Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable Accommodations

At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.

Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.

  • For reasonable accommodations in Germany, click here.
  • For reasonable accommodations in France, click here.
  • For reasonable accommodations in The Netherlands, click here.

Please note that we do not accept unsolicited resumes to the above email address.

Data privacy

We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.

NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.

However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs.

Currently, when addressing certain hiring needs, NetApp uses the following tools: 

  • Eightfold (eightfold.ai): This tool can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model
  • Findem (findem.ai): This tool is used to help identify candidates whose skills and experience may be relevant to open roles at NetApp, using publicly available professional information. Findem may also be used to assist with candidate matching, AI-assisted screening, and recruitment communications. 

Our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application. 

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

Note: Eightfold is not applicable to temporary hiring opportunities. If you are interested in temporary roles, you can apply via a third-party site managed by our preferred supplier, Magnit Global. Magnit Global will provide its own privacy disclosures for your review as part of the application process.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team reviews apcplications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use AI-powered tools to assist with tasks such as identifying relevant candidates, matching skills and experience to role requirements, and conducting initial screenings. These tools support - rather than replace - human decision-making. To learn more, please see our AI Transparency Statement. If you would prefer not to engage with an AI-assisted process, you can request an alternative by contacting careers@netapp.com. Choosing an alternative process will not impact your candidacy in any way.