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If you run toward knowledge and problem-solving, join us

Partner Technical Lead

Singapore, Singapore, Singapore

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Overview

At NetApp, we have a history of helping customers turn challenges into business opportunities. That’s because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you’ll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You’ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.

Success profile

Ready to be an engineer at NetApp? Explore the traits that can help you thrive.

  • Analytical
  • Adaptable
  • Communicator
  • Detail-oriented
  • Quick-thinking
  • Problem solver

Responsibilities

Singapore, Singapore, Singapore Job category: Systems Engineering Job ID: 127864-en_US

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Job Summary

The Partner Technical Lead (PTL) role is an integral member of NetApp’s partner sales team as the primary technical resource for assigned partners.  In this role, the PTL is responsible for driving growth for NetApp partners through product evangelization, education on products, tools and selling strategies and hands on facilitation of partner opportunities. 

Additionally, the PTL acts as the technical liaison between the partner and NetApp sales, support and engineering.

You will be responsible to foster a community of highly skilled and engaged partners who advocate for NetApp solutions and drive business growth in your assigned region.

Essential Functions

The overall responsibilities of Partner Technical Lead are to provide technical leadership and serve as the primary technical point of contact for partners. You will be responsible for driving excitement and interest in NetApp solutions and technologies, provide advanced technical guidance and support to partners, develop and deliver technical training sessions and workshops to partners.

Specific areas of responsibility include:

  • Understanding current technical capabilities and developing strategies to ensure pre- and post-sale technical competency for NetApp solutions and tools needed to support the partner’s business plan and growth objectives.
  • Build strong, trusted advisor relationships with key people like the technology leaders and principals at top partners and alliances.
  • In collaboration with the Partner Business Manager, and other members of the partner team, construct a business plan and technical sales, support and enablement strategy (Technical Account Plan) that will address both the Partner needs and NetApp’s account strategy.
  • Work closely with internal teams (e.g., sales, presales, product management, engineering) to provide feedback from partners and influence product development.

Requirements

  • Deep understanding of the company's products and technologies.
  • Create and curate compelling and interesting content around the NetApp Portfolio with a ‘partner lens’ helping them to identify how our products and strategy will make their business successful.
  • Strong background in relevant technical fields (e.g., cloud computing, networking, storage solutions)
  • Assist with the ongoing improvement and evolution of partner programs.
  • Identify and influence the improvement of key channel business processes across NetApp.
  • Proven track record of successfully supporting and enabling partners.
  • Excellent verbal and written communication skills.
  • Ability to clearly convey complex technical concepts to both technical and non-technical audiences.
  • Ability to work effectively in a cross-functional team environment.
  • Strong interpersonal skills and the ability to build and maintain relationships with partners.
  • Drive overall channel PTL program consistency, teaming, and integration of all PTL activities when applicable.
  • Provide continuous learning opportunities through workshops, certifications, and hands-on labs.
  • Identify areas for improvement and work with partners to enhance their technical capabilities and performance
  • Ensure partners achieve and maintain the relevant certifications
  • Facilitate communication between partners and internal stakeholders to ensure alignment and address any concerns.
  • Responsible for Partner advocacy to build a strong NetApp Champion Community across ASEAN.
  • Organize regular community events, webinars, and meetups to foster collaboration and knowledge sharing among champions.

Education and Experience

  • A minimum of 12 years of experience in customer facing organizations within IT industry or equivalent
  • A Bachelor of Sciences Degree in Electrical Engineering, Computer Science; or related field is  required
  • Experience working with partnerships (e.g. VAR/VAD, System Integrators, Technology Partners) preferred
  • Successful experience in building long term personal relationships with senior level Partners.
  • NetApp technical skills preferred.
  • Specialized knowledge in infrastructure including virtualization & server/network/storage. Knowledge and experience in Cloud Technologies preferred.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.


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Our values

Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

*Applies to applicants for employment in the United States.