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About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Sr Director, Professional Services

Remote - Singapore
Job category: Professional Services Job ID: 128462-en_US
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Job Summary

As Senior Director of Professional Services, you will lead all aspects of APAC Professional Services organization. As a key member of the Senior Worldwide Professional Services Management team, you ensure that it remains extremely focused on enabling strategic growth of the NetApp products through the sales and delivery of Professional Services. Critical outcomes include the achievement of financial performance, understanding and meeting customer requirements, building long-term relationships, and achieving high levels of customer satisfaction. You work closely with the APAC geo Sales and Solutions Engineering teams, Portfolio teams and operations teams to drive total customer satisfaction, services business enhancements and growth, as well as financial management of the services business. This position requires a dynamic, hard-working and ambitious individual, with excellent communication skills. Individuals will possess strong leadership and interpersonal skills and have experience driving business growth in partnership with field sales organizations. Key strengths also include managing and evolving professional services consulting practices.

Responsibilities:

  • Manage the organization responsible for selling and delivering NetApp solutions within the geo including staff, partners, budget and technical commitments, and productivity targets.
  • Team with NetApp Sales leadership to position, sell and deliver services and develop business within APAC.
  • Function as the Senior PS resource for all customer-facing meetings and and support the partner ecosystem in APAC.
  • Drive local and corporate best practices throughout APAC to ensure consistent, high quality and repeatable solutions.
  • Contribute to the planning and budget process as it relates to planning, goal attainment, expense management, and revenue recognition.
  • Manage, track, and forecast financial targets and provide reporting and submission of financial data to support corporate actions.
  • Evangelize the Service portfolio offerings across the APAC team, align WWPS offerings to NetApp’s Key Solutions and GTM strategies.
  • Leverage a consistent message and method for planning and delivery of PS engagements to customers and partners.
  • Lead and/or contribute to the revisions of presentation materials for both corporate and APAC specific documents.
  • Work with Corporate groups on enhancements of deliverables, processes, and operational solutions.

Job Requirements

  • A minimum of 15 years in a field based senior services management position with Broad exposure to a variety of technologies/concepts and management in a distributed environment.
  • Experience partnering with Sales Organizations to drive business growth with Service Solutions.
  • Excellent verbal and written communications skills as well as presentation, customer, business, and negotiation skills.
  • Experience in managing and enhancing a world-class professional service organization.
  • Extensive experience in building a Professional Services and/or Managed Services consulting practice.
  • Senior management experience with consulting business management, data center solutions, storage solutions, cloud, security, automation, and data protection.
  • Experience in business development, customer management, partner management, operations, and project management.
  • Recurring review and approval of legal and delivery documents. Ensuring organizational compliance with sales and operations policies.
  • Reporting requirements include weekly performance reports to Sales peers, monthly Forecast of bookings and revenue recognition (commits and upside), and monthly business reviews (both direct team and sales reports).
  • This level of manager successfully manages directors and senior level managers.
  • This individual provides strategy and direction for and across major functional areas of the business based on in- depth knowledge of the functional areas, business strategies, and company goals.
  • The scope of responsibility for this person includes promoting new ideas and innovative concepts which have a long-term effect on the company’s success. The focus is on translating functional strategies into operational plans and priorities.
  • This individual manages and owns a major segment of work within a broad functional area or geographic region with full responsibility for directing and controlling activities with outcomes.
  • May participate in building a budget plan and is accountable for managing the assigned budget plan.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

*Applies to applicants for employment in the United States.