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NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Business Process Lead - Partner/Channel
Remote - USJob Summary
The Business Transformation Office team is a results-oriented, and innovative team within Go-to-Market Operations. Working alongside other leaders and teammates you will drive sophisticated, multi-functional efforts that support and enhance NetApp’s worldwide business processes and capabilities as we continue to pursue sales excellence. You will utilize your strong consultative approach and functional process expertise to drive a deep change portfolio that meets business needs. You will help NetApp craft business capabilities and strategies by analyzing complex business processes end-to-end, making design recommendations to optimize performance, and supporting the execution of programs to realize our future state. You will also facilitate meetings and workshops to drive program deliverables and outcomes.
Our business process leads/architects are strategic thinkers with excellent business insights and enjoy the translation of strategy into execution. They are curious about problems and understand how everything works, and advocate for operational excellence. They work with cross-functional teams across the enterprise to define end-to-end value streams, align on organizational effectiveness strategies, develop differentiating capabilities, reinvent organizational and operating models, and take full advantage of technology. Working as trusted advisors you will partner with Business and IT teams to deliver business outcomes.
Key Responsibilities
- Process Transformation: Lead initiatives to transform and optimize partner and channel business processes, ensuring alignment with NetApp’s strategic goals.
- Technology Enablement: Act as a conduit between business and IT, translating business requirements into actionable technical solutions within Salesforce and other systems.
- Stakeholder Management: Collaborate with cross-functional teams, including Sales, Partner Operations, Finance, and IT, to define and document business processes and ensure they meet the needs of all stakeholders.
- Salesforce Management: Oversee the business aspects of our highly customized Salesforce environment, ensuring it supports our partner and channel operations effectively.
- Agile Collaboration: Work closely with IT and development teams in an agile environment to ensure successful implementation of process improvements.
- Data-Driven Decision Making: Analyze business processes and metrics to identify areas for improvement and make data-driven recommendations.
- Partner and Channel Focus: Serve as the business analyst for partner and channel teams, understanding their unique needs and ensuring that our processes and systems support their success.
Qualifications
Experience: 10+ years of experience in business process analysis, with a strong focus on partner and channel operations such as, opportunity management, deal registration, incentive registration, channel / partner programs ,partner relationship management, partner lead distribution.
Salesforce Expertise: Deep understanding of Salesforce Sales Cloud and Partner Relationship Management (PRM) systems, with a proven track record of managing business processes within these platforms.
Process Knowledge: Strong knowledge of Go-to-Market (GTM) processes, sales operations, and channel/partner management.
Agile Methodology: Experience working in an agile development environment, collaborating with IT and business teams to implement solutions.
Communication Skills: Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels of the organization.
Analytical Mindset: Ability to analyze complex business processes and data to make informed recommendations.
Education: Bachelor’s degree in Business, Information Systems, or a related field. Advanced degree or relevant certifications (e.g., Salesforce Administrator, Lean Six Sigma) is a plus.
Compensation
The base salary range for this position is $163,000-$200,400 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.