About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Professional Services Project Manager
United StatesJob Summary
The Professional Services Project Manager (PM) is a customer-facing, hands-on individual with a combination of business and management leadership skills. The PM will be responsible for delivering all consulting financial service types sold through the Professional Services (PS) organization. Experience in delivering time-based (T&M), rapid deployment services (fixed price), and statements of work (custom fixed price) is required. The PM will decide on the number and type of team members needed to successfully drive project deliverables. The PM will support the complete PS project life cycle from inception through customer acceptance. This will include support and/or coordination of technical components of the scope, such as detailed architectural blueprints, migration plan and configuration, and technical transfer of knowledge.
Essential Functions
- Manage project to time, budget, quality, and contracted deliverables, including planning, scheduling, milestone reviews, etc.
- Manage all aspects of projects including design, planning, estimating, execution, and implementation
- Work with Services Sales to position technical/business solution with customer
- Identify activities to optimize use of customer backlog hours (T&M)
- Identify, utilize, and manage key resources required to meet project objectives
- Provide guidance and/or supervision to project team members
- Drive project activities of teams and partner sources
- Schedule and lead meetings for architecture, design, and implementation of proposed solution
- Hands-on delivery management of medium to large-sized storage solutions and driving identified PS business initiatives
- Report on and responsible for resource metrics, project team utilization, project status updates, project completion percentages, and revenue recognition
- Responsible for project setup and project team’s time entry, budget tracking, including change requests and statement of work (SOW) review, compliance, and management of agreed-upon deliverables, and weekly updates/meetings with project team, customer, and leadership team
- Drive project reviews for all stakeholders
- Manage accounting, invoicing, and billing information
- Adhere to America’s PMO best practices and standards
- Lead by example – support efforts to develop and launch PS best practices
- Liaison with necessary teams within NetApp to achieve above items
Job Requirements
- Strong spreadsheet capability and other project management applications as required for reporting, project tracking, project checklists, and project scheduling (Microsoft Project, Jira, Smartsheet, etc.)
- Technical understanding of systems, storage, and data management
- Ability to work collaboratively with, and to lead and motivate other employees in a matrix environment to meet aggressive goals and pre-defined timelines
- Demonstrated ability to manage large-team relationships and people
- Confident, disciplined, self-motivated, detailed, and organized
- Some evening and weekend work may be required
Experience/Education
- A minimum of 8+ years of related experience, as outlined above, required
- PMP Certification is preferred, but not required
Compensation:
The target salary range for this position is $130,000 - $193,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email careers@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.
NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.
However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. However, our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website or to our careers@netapp.com email address as outlined above. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.