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Three employees enjoying their company while at work

If you run toward knowledge and problem-solving, join us

Senior Manager, Customer Success

Remote - US; United States

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Overview

At NetApp, we have a history of helping customers turn challenges into business opportunities. As part of our sales organization, your role will require a strategic blend of technical acumen and charismatic client engagement, ensuring that every partnership is nurtured towards it maximum potential. As a pivotal link between NetApp and our clients, your contributions will directly influence the growth and direction of our department, making a lasting impact on the organization's success. This is more than a job—it's a chance to be part of a team that values innovation, supports professional growth, and celebrates shared victories.

Success profile

Ready for a sales career at NetApp? Explore the traits that can help you thrive.

  • Relationship expertise
  • Communicator
  • Results-driven
  • Strategic
  • Collaborative
  • Perceptive

Responsibilities

Remote - US; United States Job category: Sales Job ID: 130751-en_US

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

The Cloud Customer Success team’s charter is to ensure our customers maximize value and satisfaction from their cloud investments. Our team provides proactive guidance and strategic insights to help customers optimize their cloud infrastructure, enhance performance, and drive business growth. By focusing on our customers' success, we build long-lasting relationships, reduce churn, foster loyalty, ultimately contributing to our customers' sustained success and competitive advantage in the market.

Job Responsibilities

As the Senior Manager of Azure Americas Cloud Customer Success, you will be leading the Americas team of customer success managers and engineers focused on our Azure Cloud business.

  • You will manage a team and drive adoption and consumption motions for the Azure Americas Cloud customers for our 1st and 3rd party solutions and services.
  • You will develop both long-term strategies and shorter-term tactics to meet expansion and revenue goals while maintaining profitability and improved customer business outcomes & value realization for our Azure Americas business.
  • This role will lead a regional team focused on maintaining and growing customer retention and investment in NetApp’s cloud portfolio.
  • Key performance indicators include revenue growth rates, storage capacity, customer health, customer engagement, customer milestones, Time to Value, CSAT trends, organic growth, etc.
  • The successful candidate will be results-driven, customer-focused, tech-savvy, and skilled at building internal relationships and external partnerships to accomplish these goals. They should be able to thrive in challenging and unprecedented times, motivate and inspire a team while anticipating market changes, and act on them quickly.
  • The customer success team is comprised of high-energy individuals and leaders who are passionate about building relationships and helping customers realize value from their cloud investment(s). This team is committed to bringing the right people together with the intention of securing and growing NetApp revenue by driving improved Customer satisfaction, net promoter score(s), and raising customer propensity to renew and expand their investment in NetApp’s cloud portfolio.

Job Requirements

  • Proven track record as a leader of customer success/engineering teams with a track record of exceeding assigned quotas and key performance indicators across multiple years.
  • Ability to develop successful relationships with external customers, understand their business cases and/or journey maps, and raise their propensity to invest in the NetApp portfolio.
  • Proven track record of driving cloud consumption by helping customers adapt to changing business climates, including influencing go-to-market strategies, team enablement, and organizational change management.
  • Demonstrated experience working with a distributed go-to-market team of sales, operations, channel/partner, systems/sales engineering, professional services, customer support, and IT teams to deliver results.
  • Experience with target solution (up/cross) selling, and/or consultative sales techniques.
  • Experience developing budgets and forecasting costs to drive business outcomes.
  • Passion for articulating how technology products and solutions solve business problems.
  • Skilled at business planning and diligent at measuring and communicating progress towards quarterly/annual growth plan, identifying roadblocks, and coming up with appropriate solutions.
  • Ability to work effectively in a dynamic and changing environment, while taking the initiative, staying organized and motivated, and maintaining excellent follow-up, is required.

Education

  • Bachelor’s Degree (BA/BS) from a four-year college or university or equivalent experience is required. A Master of Science Degree in Computer Science or an MBA is desirable.
  • 12+ years of related experience required.
  • 5+ years in customer success management/engineering roles is required

  • 5+ years of relevant people management experience with direct reports required

Compensation:
The target salary range for this position is 225,250 - 291,500 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.


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Our values

Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email iBelong@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

*Applies to applicants for employment in the United States.