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If you run toward knowledge and problem-solving, join us

Solutions Engineer (Presales/Sales Engineer)

Remote - Vietnam

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Overview

At NetApp, we have a history of helping customers turn challenges into business opportunities. That’s because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you’ll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You’ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.

Success profile

Ready to be an engineer at NetApp? Explore the traits that can help you thrive.

  • Analytical
  • Adaptable
  • Communicator
  • Detail-oriented
  • Quick-thinking
  • Problem solver

Responsibilities

Remote - Vietnam Job category: Systems Engineering Job ID: 128124-en_US

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Job Summary

We are seeking for a highly experienced Senior Solutions Engineer based in Ho Chi Minh City, who possesses great technical consultative leadership for enterprises during the pre-sales and/or post-sales cycles.

As a Senior Solutions Engineer in NetApp's Tech Sales function, you will be responsible for leading, architecting and designing comprehensive solutions throughout the sales cycle; delivering thought leadership to ensure that optimum systems solutions are provided to our customers.

In your role, you will utilize your excellent technical and relationship building skills in working with sales, partners and product engineering teams to ensure that optimum systems solutions are provided to customers.

You will be the go-to person to help in breaking down technical barriers, provides advice to tackle challenges in account/deal engagement strategies, supports internal and external technical escalations.

Essential Functions

The essential responsibilities of the Senior Solutions Engineers are to work directly with internal sales and customers in pre-sales and post sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Development areas.  
Specific responsibilities include:

  • Identify customer needs and requirements, developing the opportunity, influence customer’s decision and moving it towards closure.
  • Build deep, consultative relationships with their customers, effectively becoming a trusted adviser.
  • Understand the customer's business objectives, and match these to NetApp solutions to satisfy the business and technical requirements.
  • Define customer acceptance criteria for Proof-of-Concept (POC) evaluations and provide technical support to complete the POC successfully.
  • Work collaboratively with Sales to develop business cases and value justifications to support NetApp value propositions
  • Work with Sales and Partners to respond to RFP's. 
  • Communicate and collaborate with their peers and colleagues on trends, product feedback, customer success
  • Develops and owns the technical GTM strategies which aligns with the country’s plan/goal

Requirements

  • Excellent written and verbal communication skills.  
  • Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
  • Account management and project management experience.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. 
  • Ability to follow standard engineering principles and practices.
  • Creative approach to problem solving. 
  • Strong leadership quality in guiding the Solutions Engineering team 

Education and Experience

  • 10 to 15 years of experience is preferred.    
  • A Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science; or equivalent is required.
  • Experience which demonstrates a strong level of expertise in technical specifications required to sell NetApp products and services is required.
  • Good understanding of storage concepts and competitive positioning knowledge is essential and conveyed with strong presentation skills.
  • Specialized knowledge in infrastructure including virtualization & server/network/storage. Knowledge and experience in Cloud Technologies preferred.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.


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Our values

Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.

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Equal Opportunity Employer*

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

Reasonable accommodation

If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.

Data privacy

We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.

NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.

An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com

*Applies to applicants for employment in the United States.