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If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Solution Support Engineer
Windsor, England, United KingdomJob Summary
Join NetApp's Field Solution Support Team as a dedicated technical problem solver focused on customer satisfaction ! As a Solution Support Engineer, you will provide exceptional post-sales services and support to customers. You will be the primary contact for technical issues, collaborating closely with technical peers.
As a Solution Support Engineer your responsibilities include:
- Collaborating with cross-functional teams for effective problem resolution.
- Enabling and educating customers and partners through knowledge transfer.
- Troubleshooting and resolving complex software, hardware, and cloud-related issues for NetApp customers and partners.
- Providing on-site or remote support with short notice.
- Creating comprehensive documentation, knowledge base articles, and post-mortem analyses.
- Contributing to projects to enhance quality, processes.
- Participating in technical discussions and enablement activities, leveraging strong communication skills.
Job Requirements
- Demonstrated excellence in high-stress customer situations.
- Clear expression and communication to customers at senior management level.
- Strong ability to learn and apply new technologies in a customer-facing role.
- Creative problem-solving with a focus on process improvement.
- Willingness to travel 25% - 50% of the time.
Technical Qualifications:
- In-depth knowledge of hardware/software troubleshooting and analysis.
- Expertise in complex OS and firmware upgrades with ONTAP, Santricity, StorageGRID and familiarity with product interoperability.
- Proficiency in FCP, iSCSI, NVME, NFS, CIFS protocols and understanding of Ethernet and SAN switches.
- Experience with data protection technologies, incl. MetroCluster and SnapMirror.
- Knowledge of FAS and AFF platforms.
- Familiarity with E-Series.
Additional Familiarity:
- Hybrid cloud and provider technology from AWS, Azure, and Google Cloud Services.
- Understanding of cloud tiering and backup.
- Experience with virtualization platforms from third parties.
- Proficiency in Active Directory, Windows Servers, and Services.
- Strong experience in Internet Security and Networking Technologies such as TCP/IP, HTTP, load balancers, proxies, and firewalls.
Education
- Bachelor’s degree in engineering or computer science or equivalent.
- Minimum 5+ years of relevant experience.
- Applicable NetApp certifications or training are advantageous
#LI-DNI
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email accessibility@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
*Applies to applicants for employment in the United States.