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NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Mgr, Technical Programs
Bengaluru, IndiaJob Summary
As Manager in Global Delivery Resourcing & Execution (GDRE) you will manage the Enablement team for PS Global Delivery and Associate Project Managers who takes care of coordination of project from start to end and support the FPMs in projects. You will oversee the assignment of timecard codes and ensure accurate and timely tracking of project hours, facilitate Resource Management deployment globally, manage Install backlogs and drive Revenue realization for business targets. You will drive execution of various Customer Experience initiatives as part of the Global Delivery focusing on collaboration and Stakeholder management globally. You are responsible for setting team goals, plans and schedules, closely monitoring the performance, driving issue resolution, and accepting the responsibility for ensuring successful achievement of program goals. Essential Functions: - Provide management oversight to the enablement professionals and Associate project managers from GDRE. Identify needed resources for projects, define and assign roles. - Oversee the projects from initiation through delivery, interfacing with external customers or field-based employees, or Technical Consultants as needed. - Assign and monitor work of GDRE team staff, providing management support and direction, select, develop, and evaluate personnel to ensure efficient operation of the function, mentor and groom team members, and provide opportunities for growth. - Keep senior management and Stakeholders informed of key issues and changes which may impact expected business results. - Ensure that projects adhere to the company processes and initiate process improvements as needed. - Assume responsibility for results, including costs, methods and staffing, quality of service delivery and continuous improvement.
Job Requirements
· Drive business outcome and relationship-based services and solutions to our internal and external customers
· Experience in driving the projects and programs for improving efficiency/optimising performance as a Business Outcome at organisation level.
· Managing a 24x7 support team with a team size of 8 to 12 resources (may include Team Lead)
· Experience in sharing feedback on improvement areas and bringing continuous improvement in service delivery excellence
· Ensuring high levels of performance in project enablement processes, accurate reporting and establishing service improvement activities when required
· Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Drive internal service review meetings covering performance, service improvements, quality, and processes.
· Experience in driving change and implementing transition at the Org level.
· Proactive and detail-oriented professional with a passion for driving results and achieving business success.
· Strong problem-solving skills and the ability to think strategically.
· Experience in Project Management, Agile, Scrum and/or DevOps methods and tools.
· Expert knowledge of ITIL disciplines. Good understanding of Storage, Backup, Virtualization and Cloud technologies.
· Ability to work effectively and lead diverse global teams.
· Ability to manage multiple priorities and adhere to stringent deadlines
· PMP/Prince 2 certified will be preferred with strong Project/Program experience with proficiency in project management software/tools.
· RCMP Certified will be preferred with experience/
Education
· Bachelor’s or master’s degree
· 10+ years of experience working in a customer facing projects/programs with a high level of accountability.
· Technical Program or Project/Program Management experience
· Proven experience in project management, with a track record of successfully delivering projects on time and within budget.
· 2 to 4 years of people management and team management experience leading high-performance teams for large enterprise customers.
· Strong understanding of KPIs and how to drive performance to meet them.
· 24x7 shift support, supporting the 24x7 projects and teams.
· Flexible with timings based on projects managed.
· Available for off hours calls when needed based on project requirements.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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The NetApp Entry Level Careers Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email careers@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
*Applies to applicants for employment in the United States.