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Product Solution Expert
Bengaluru, Karnataka, IndiaJob Summary
We are seeking a skilled and experienced NetApp ONTAP Subject Matter Expert (SME) to join our team. The SME will be responsible for providing expert-level knowledge and guidance on NetApp ONTAP storage solutions, acting as a High-Tier supportability resource, as well as performing cloud architecture responsibilities. The ideal candidate should possess deep expertise in NetApp ONTAP, advanced troubleshooting skills, and a solid understanding of cloud architecture concepts – specifically AWS cloud services.
Job Requirements
- Serve as the primary point of contact for support escalations related to FSX for NetApp ONTAP storage systems, providing expert-level analysis and troubleshooting leading to problem resolution.
- Collaborate with cross-functional teams to resolve complex technical issues related to FSX for ONTAP, ensuring timely and effective resolution.
- Design, configure, and administer FSX for NetApp ONTAP storage systems, including storage provisioning, data protection, performance optimization, and capacity planning.
- Act as a subject matter expert, providing guidance and mentorship to support teams to enhance their understanding and proficiency.
- Participate in the development and implementation of storage strategies for FSX for ONTAP, best practices, and standards based on NetApp ONTAP, ensuring alignment with business and cloud architecture goals.
- Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security.
- Collaborate with cloud architects, customers and other stakeholders to design and implement FSXN solutions in cloud environments, ensuring scalability, high availability, and cost optimization.
- Stay updated with the latest advancements, updates, and features of FSX for NetApp ONTAP and AWS cloud technologies.
- Participate in performance analysis, capacity planning, and optimization for FSX for ONTAP storage systems in cloud environments.
- Provide recommendations for the integration of FSX for NetApp ONTAP solutions with other cloud services, applications, and platforms, ensuring seamless interoperability.
- Work flexible hours, including the ability to work extra hours and be available to support critical issues or projects across different time zones.
- Stay abreast of industry trends, emerging technologies, and best practices related to NetApp ONTAP, cloud architecture, and storage management.
- Proven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization.
- Strong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication).
- Experience in providing expert level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues.
- Cloud infrastructure knowledge highly desirable – AWS one specifically.
- Proficiency in cloud architecture concepts, including designing and implementing FSX for NetApp ONTAP solutions in AWS cloud environments.
- Strong communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
- Ability to work collaboratively in a team environment and effectively manage multiple priorities and tasks.
- Continuous learning mindset and willingness to stay updated with advancements in NetApp ONTAP and cloud technologies.
- Flexibility to work across different time zones to support global operations.
Education
Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable with 2 to 4 years of relevant experience.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
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Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
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If you are an applicant with a physical or mental disability that requires reasonable accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
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NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
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Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
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