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NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Business Quality Analyst
Remote - North CarolinaUnited StatesJob Summary
As our company continues to invest in CPQ to drive business growth and efficiency, it is essential to establish a dedicated Business Quality Analyst to ensure the success and quality of these initiatives. This position will play a critical role in safeguarding the integrity of our systems, processes, and data, ultimately leading to improved customer satisfaction, user experience and operational excellence.
Quality is not a one-time effort or strictly focused on functionality but a continuous journey. By establishing a Business Quality position, we demonstrate our commitment to ongoing improvement and optimization of CPQ processes. This role will drive initiatives to streamline workflows, enhance user experiences, and leverage emerging technologies.
CPQ involves multiple stakeholders, complex configurations, and integrations with existing systems. A Business Quality specialist will ensure that all product configurations meet quality/experience standards and align with business requirements. BQT will foster cross-functional partnerships and communication channels to align quality objectives with business goals. Building proficiency in business testing requires specialized skills and training focused on both internal and partner business processes. Risk - without dedicated oversight, there is a risk of overlooking critical business testing activities, leading to system defects, data errors, and user dissatisfaction. Poor quality in CPQ systems can result in operational inefficiencies, such as delayed sales cycles, inaccurate quotes, and missed revenue opportunities.
Key Responsibilities:
CPQ Tool Support: Provide ongoing support and maintenance for the CPQ tool, including troubleshooting issues, implementing enhancements, and ensuring optimal performance.
Business Testing: Collaborate with business stakeholders to define test cases, execute manual and automated testing activities, and ensure that the CPQ product configurations meet business requirements and standards.
Quote to Cash Testing: Conduct end-to-end testing of the quote to cash process, including configuration, pricing, quoting, ordering, order fulfillment and invoicing, to validate system functionality and accuracy.
Production Defect Triage: Investigate and analyze production defects reported by users, prioritize them based on severity and impact, and work with development teams to resolve issues in a timely manner.
Defect Backlog Management: Maintain and prioritize the defect backlog, track defect resolution progress, and communicate status updates to relevant stakeholders including 'work order fallouts'.
Documentation: Create and maintain documentation related to CPQ tool product configurations, test plans, test cases, and defect reports to ensure clarity and consistency across teams.
Job Requirements
Job Requirements
- 8 years’ experience in conducting root cause analysis to identify underlying issues and implementing corrective actions for a commerce or enterprise application (i.e. CRM, CPQ, ERP).
- Ability to identify, document and prioritize software defects based on severity and impact, with a proven track record of reducing defect resolution time by 10% within a release cycle.
- Familiarity with various testing methodologies such as functional testing, regression testing, and user acceptance testing, with the ability to adapt testing strategies based on project requirements and constraints increasing testing efficiency.
- Analytical skills to interpret metrics and data to identify trends and patterns to successfully identify 100% of impacted quotes due to a defect or issue.
- Strong collaboration skills, including the ability to work effectively with cross-functional teams to gather requirements, provide status updates, and ensure alignment on testing priorities and objectives.
- Ability to present defect status updates, including trends, severity levels, and mitigation plans to leadership, ensuring clear and effective communication that facilitates understanding and decision-making.
- Lead user acceptance testing (UAT) events by coordinating with stakeholders, defining UAT test cases, facilitating testing sessions, and ensuring timely resolution of issues, resulting in successful UAT sigh-ff within agreed timelines for major releases.
Education
Bachelor’s degree in management information systems, Business Administration or equivalent experience, with a focus on commerce applications.
Compensation:
The target salary range for this position is 98,685 - 146,850 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable accommodation
If you are an applicant with a physical or mental disability requiring an accommodation, or you require a religious accommodation for any part of our application process, please email gdib@netapp.com. Each request for reasonable accommodation will be considered on a case-by-case basis, consistent with applicable laws and regulations. Please note, this email address is only for accommodation requests; we do not accept unsolicited resumes.
Data privacy
We care about your privacy and therefore ask that you read our Applicant Privacy Policy (PDF) before you submit any personal information to us.
NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and /or rank internal employees seeking promotion or other internal mobility.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
*Applies to applicants for employment in the United States.